INTERNSHIP - IT Support

Role Descriptions & Responsibilities

As an IT Support Intern, you will be part of a dynamic team of 6 local IT service operations generalists. You will get exposure to a variety of IT support roles, a valuable hands-on experience in an innovative company.

Some of your responsibilities will include the following:

* Assist with the delivery and setup of equipment for employee hardware upgrades and for new hires across the Waltham Campus

* Support end-user hardware and software issues

* Support events in conference and training rooms

* Handle other hardware/software-related projects and tasks

Qualifications

* Currently enrolled in Associate's, Bachelor's, Master's, or Doctorate's degree program

* Must be enrolled in degree program throughout the entire duration of the internship

* Minimum cumulative GPA 3.0 or higher

* Work onsite at a Dassault Systemes location; no remote or offsite permitted

* Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users.

* Experience with MS Windows, MacOS, and background in Active Directory

* Experience with Microsoft SCCM and Operating System Deployment (OSD)

* Ability to lift 40 lbs

* Ability to research, design, and implement technical solutions to completion

* Ability to work independently and/or within a collaborative team structure

* Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments

* Highly organized with critical attention to details

* Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge

* Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don't know in technology, but excited about it due to your curiosity.- Strong functional use of Microsoft Office (Outloo, Word, Excel, PowerPoint, and knowledge of Access or SQL)

* Strong communication skills in two parts

* very strong writing skills utilizing the rules of English grammar

* verbally clear, concise, and grammatically correct oral (speaking) communication skills in English

* Attention to detail, friendly (will be speaking to many users as the intern will walk up to employee desks to check their hardware and software).

This is a 6 month paid internship is based at the DASSAULT SYSTEMES Waltham office at 175 Wyman St. You will be expected to be onsite during the duration of the internship.

Compensation for this role will be commensurate with experience. The total expected compensation range will be between $20 and $33 per hour.

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