IT Analyst/Programmer

North Carolina State University

$80,000 - $100,000, Commensurate with experience

United States, North Carolina, Raleigh

Apr 07, 2025

Posting Information

Posting Number	PG194038EP
Internal Recruitment	No
Working Title	IT Analyst/Programmer
Anticipated Hiring Range	$80,000 - $100,000, Commensurate with experience
Work Schedule	Full time (40 hours/week) typically Monday-Friday with occasional night/weekend work required.
Job Location	Raleigh, NC
Department	Enterprise Application Services
About the Department	Enterprise Application Services ( EAS) is in the Office of Information Technology ( OIT) division at North Carolina State University. EAS is responsible for the design, implementation, operation, enhancement & maintenance of the University's enterprise business applications. This includes: development, operation & maintenance of all enterprise administrative systems (Enterprise Document Management, Financials, HR, Identity & Access Management, MyPack Portal, Student Information, REPORTER, Enterprise Research Administration systems, etc.), enterprise data warehousing and analytics, configuration management, database administration and the maintenance, enhancement, and integration of these systems.
Essential Job Duties	This position is with the Enterprise Document Management ( EDM) team as an IT Analyst - OnBase Administrator. This position streamlines critical business processes, enhances operational efficiency, and provides exceptional customer service and support across campus and central office units. The position requires someone who is experienced in functional business process analysis and technical solution development and uses this expertise to implement software solutions with moderate to advanced complexity with minimal to moderate supervision. Excellent collaborative and team skills are essential to this role in order to meet our strategic goals. The EDM team directly supports a variety of campus units and critical processes impacting a range of integrated systems (student, financial, human resources, research, advancement, etc.) with functionality including but not limited to extensive and complicated workflows, unity form development, autofill creation and secure document exchange. Key Responsibilities: OnBase and Kiteworks Administration: Configure, maintain, and optimize the OnBase system and Kiteworks secure file transfer solution. Perform system upgrades and troubleshooting Development and System Enhancements: Build enhancements and perform software upgrades to existing designs and implementations. Gather and document customer requirements, perform system analysis and design, and develop technical specifications. Technical Documentation and Testing: Write and maintain technical specifications and documentation. Conduct system testing, support customer testing and sign-off, and coordinate with technical lead to migrate approved solutions to production. Customer Support and Training: Address customer support tickets and user security access requests on a daily basis. Provide training and support to campus customer groups Daily Maintenance and Operations: Perform daily maintenance across multiple environments, ensuring system reliability and efficiency. Collaboration and Communication: Work closely with other EDM team members to build a strong, cohesive team focused on supporting our campus customers and delivering solutions. Partner with stakeholders to analyze business requirements and design workflows to enhance efficiency and productivity. Data Management and Security: Ensure the integrity, security, and accessibility of data within the OnBase and Kiteworks systems. Adhere to organizational policies and compliance standards.
Other Responsibilities	Other duties as assigned

Qualifications

Minimum Education and Experience	Master's degree and at least one year of relevant experience OR Bachelor's degree with at least two years of relevant experience OR An equivalent combination of education, training and relevant experience *All degrees must be received from appropriately accredited institutions
Other Required Qualifications	Excellent collaborative and team skills are essential to this role in order to meet our strategic goals. Ability to form strong relationships with co-workers. Demonstrated experience with business process automation, design and documentation.
Preferred Qualifications	Proficiency with relevant technologies, OnBase API, OnBase Workflow, and Unity form, Reporting Dashboards, OnBase Administration, Module Administration, and KiteWorks. Implementation of enterprise content management (ECM) and reporting solutions, as related to standard project life cycle procedures. Oracle capabilities, including creating SQL queries in Oracle database, as demonstrated by certification in Oracle Database 19C or similar. Programming in .Net, Java, creating web services, JScript libraries and HTML 5; and secure integration of APIs. OnBase certifications are strongly preferred: OnBase Certified System Administrator (OCSA) OnBase Certified API Developer (OCAPI) OnBase Certified Workflow Administrator (OCWA) Excellent verbal and written communication skills in both technical and non-technical subjects. Strong project management, organizational and time management skills with the ability to manage multiple projects concurrently, set priorities, meet deadlines, conduct research into IT issues and products, and to take initiative in the development and completion of projects. Previous experience in a higher education institution. Ability to build consensus among internal and external teams and persuade other decision-makers. Ability to receive and provide constructive criticism when appropriate.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	04/07/2025
Anticipated Close Date	04/21/2025
Special Instructions to Applicants	Along with your completed application, please include as attachments a resume and cover letter.

Position Details

Position Number	00041146
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID	515001 - Enterprise Application Services
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.