Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The Client's AV engineering department oversees global corporate events, daily AV operations, and the maintenance of 1500+ conference rooms, as well as the establishment of conference rooms globally as needed. We are seeking an individual to contribute to the integrity of our local conference rooms, providing AV troubleshooting and customer support for our Client's employees. Training opportunities, including Audio Video and other Service Desk-related IT training, will be available. Daily AV sweeps are essential, and the ideal candidate will maintain a detailed log of all issues.
Responsibilities
* Maintain 100+ conference rooms in this location
* Complete daily sweep inspections of all conference rooms and perform AV basic troubleshooting
* Daily room sweeps include checking:
* All AV user cables for physical condition and signal transmission
* Proper placement and functionality of power cables for laptops
* Connectivity of both Zoom and Team iPads to the network
* Correct video and audio settings on Zoom iPads
* Launching a call to ensure both audio and video transmission
* Logistics and inventory support for local offices
* Inventory tracking and management
* Preparation of hardware for deployment
Skills
* Ability to work with limited supervision and maintain focus during repetitive tasks
* Strong documentation and communication skills
* Understanding of basic AV signal flow and capability for basic troubleshooting
* Experience with ticketing systems; Jira knowledge is advantageous
* Ability to follow through and execute assigned tasks
* Ability to identify and report trends
#LI-IF
Compensation
Estimated Pay Range: $26.35 - $31.00 USD
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies
Apr 05, 2025