Authorization Supervisor

Responsibilities

• Supervise staff in their primary duties to collect on outstanding patient receivables, offer in-house financing options, resolve credit balances and reduce overall aged receivables.
• Maintain high team standards for work accountability and professionalism for our customers and within the Myriad organization.
• Ensure the team adheres to company directed training, security, privacy and regulatory requirements.
• Assist Director in employee career development projects as needed.
• Conduct meetings, coordinate internal and external training events.
• Help establish best practices for conflict resolution and receivable management benchmarks.

Qualifications

• High school diploma or GED equivalent required
• Must have a minimum of 4 years experience working in medical billing/collections or in contact management center based support role.
• Strong customer service, verbal communication, and conflict resolution skills are a must.
• Previous experience supervising a team of prior authorization professionals preferred.
• Thorough understanding of the insurance claim adjudication process, including pre-authorizations, CPT and ICD-9 coding, appeals and coordination of benefits.
• Thorough understanding of applicable HIPAA and FDCPA regulations.
• Excellent organizational, communication, multitasking and teamwork building / mentoring skills.

Physical & Lifting Requirements

• Lifting Requirements - light work or exerting up to 20 pounds of force frequently.
• Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating and observing.
• Use of equipment and tools necessary to perform essential job functions.

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