Field Engineer Technician Ops

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

A Field Engineer Technician Ops maintains, repairs, and installs equipment at customer locations, ensuring service quality and customer satisfaction. They handle routine tasks independently, support senior engineers with complex issues, and refine processes for efficiency. They develop technical expertise in airport services, manage tools and equipment, and mentor junior technicians. Additionally, they collaborate with the Lead Field Engineer to oversee site operations and resource availability.

WHAT YOU WILL DO:

• Field Service Engineering - Install, configure, maintain, and repair equipment at customer sites while ensuring safety and service quality.
• Technical Troubleshooting - Diagnose and resolve technical issues efficiently, providing on-site support to customers.
• Customer Training & Support - Educate customers on equipment usage and maintenance, addressing their technical concerns.
• Record-Keeping & Compliance - Maintain accurate records of installations, repairs, and service visits while adhering to industry regulations.
• Facility Maintenance - Ensure infrastructure, equipment, and systems function properly, complying with safety and environmental regulations.
• Emergency Preparedness - Implement security measures, disaster recovery plans, and sustainability initiatives in facility management.
• Data Stewardship - Monitor data quality, enforce governance policies, and act as a subject matter expert for data management.
• Inventory Management - Oversee inventory of parts, tools, and equipment, ensuring accurate tracking and replenishment.
• Supplier Coordination - Work with suppliers to maintain inventory levels, preventing shortages and ensuring timely procurement.
• Reporting & Analysis - Track inventory movements, analyze trends, and prepare reports to optimize resource allocation.

ABOUT YOUR SKILLS:

• Certifications: CCNA (Cisco), MCSA (Microsoft), ITIL Foundation, and other relevant vendor accreditations.
• Technical Expertise: 3-4 years of experience in onsite support, maintenance, and repair of PCs, printers, and airport systems.
• Customer Service: Proven experience working directly with external customers, delivering services per SLAs.
• Industry Experience: Prior work in customer locations, particularly within the airport/airline industry.
• Relationship Management: Skilled in managing customer relationships, providing technical training, and ensuring service excellence.
• Reporting & Analysis: Experience in preparing detailed reports on inventory, data metrics, and operational performance for senior management.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Day: Make your workday suit your life and plans.

Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

Pay Transparency Nondiscrimination Provision

In the U.S.(Hawaii), the standard base pay range for this role is $55,000.00 - $65,000.00 Annual. This base pay range is for the U.S(Hawaii). and is not applicable to locations outside of the U.S(Hawaii). Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.