Specialist, Academic Records/Student Services

The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions; the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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• Assist with processing outgoing University transcript requests.
• Assist with processing of incoming transcripts including scanning and indexing for the purposes of assigning transfer credit.
• Assist with the Change of Schedule workflow including but not limited to processing requests, relaying requests to cross-campus departments and partners, ensuring all approved requests meet the standards set by the University's policy and practices on enrollment actions.
• Process and respond to cases related to the following: 500 Level Petition, Advanced Status, Credit by Exam, Proficiency Exam, Change of Personal Information, Authorization for Release of Information forms, Enrollment Verifications/Letters, Second Start, Academic Renewal, Leave of Absence.
• Respond to general student inquiries about residency classification for tuition purposes based on Arizona Board of Regents policy.
• Use knowledgeof University of Arizona and Office of the Registrar websites and policies to support students, faculty, staff, and the public through a variety of methods.
• Assist the student workers in answering phones, email, and chat questions and helping to resolve escalated cases as needed.
• Use and update department Business Process Guides.
• Assist in creating and updating technical and nontechnical documentation for internal and external purposes.
• Additional duties as needed.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Proficient grammar and writing abilities.
• Ability to work well in teams and groups.
• Ability to be adaptable.

• High school diploma or equivalent, or equivalent learning attained through experience required.
• Minimum of 3 years of relevant experience required.