Real Estate (Mortgage) Lending Processor I

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan...soon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Performs a broad range of real estate processing activities including maintaining the home equity disclosure queue and obtaining, verifying, and preparing required documentation for next level review.

Essential Duties and Responsibilities:

• Review and Process Applications: Verifies loan applications for accuracy, completeness, and compliance. Updates and restructures applications as necessary to meet lending requirements and align with borrower qualifications. Ensures all necessary documents (income verification, property valuation, and credit reports) are submitted.
• Documentation Requirements: Orders and reviews third-party documents including, title reports, appraisals, alternative valuation method (AVM), flood certifications, and homeowners insurance. Follows up with vendors and members to ensure documents are obtained and reviewed in a timely manner.
• Ensure Regulatory Compliance: Prepares member specific disclosures in compliance with federal laws and regulations, including Truth in Lending Act (TILA) and Real Estate Settlement Procedures Act (TRID). Maintains accurate records for Home Mortgage Disclosure Act (HMDA) reporting and ensures all documentation meets regulatory requirements.
• Coordination with Underwriting and Closing: Submits applications to underwriting and addresses conditions that arise. Schedules and coordinates closings with members, title companies, and retail teams after receiving final approval.
• Interdepartmental Communication and Collaboration: Serves as the primary point of contact for members, team members, and vendors throughout the loan the process. Manages loan queues to ensure timely progression and a seamless member experience. Maintains accurate, up-to-date notes within loan files to ensure effective communication and keep members informed of their loan status throughout the process. Provides support to first-mortgage process during periods of high volume or as needed.

Core Competencies:

• Member Focus: Uses effective listening skills to gain insight into the needs of members in order to ensure an efficient real estate lending experience.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Possesses strong organizational skills and the ability to prioritize multiple responsibilities simultaneously in a fast-paced environment.
• Communicates Effectively: Effectively communicates the real estate loan process to audiences with different needs and abilities.

• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

Education and Experience Requirements:

• High school diploma or GED; and
• 2 years of lending experience, preferably within a financial institution.
• Experience with home equity and first mortgage market guideline requirements preferred.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $21.25 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here