Accommodation Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Division of Human Resources and Equal Opportunity and Compliance provides the University with a full range of Human Resources, Equal Opportunity, and Title IX programs and services to support the University's teaching, research, and public service mission. The division develops and implements strategies and initiatives that will strengthen and support the University's workforce.

The Equal Opportunity and Compliance Office ( EOC) is UNC-Chapel Hill's designated, central office for addressing issues related to discrimination and harassment based on any protected status, including sexual assault, sexual violence, interpersonal violence, and stalking, as well as retaliation and other related misconduct. EOC addresses all matters related to compliance with relevant education and employment laws and regulations, including Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, and other related laws. EOC's compliance efforts include creating, implementing, and enforcing University policies that promote an equitable, inclusive, and welcoming campus community; providing accommodations for students and employees based on protected status; handling matters related to equal employment opportunities; and providing educational programs and consulting services in these areas across campus.

This position is responsible for processing accommodation requests and effectively communicating policies related to eligibility for disability, pregnancy, and religious accommodations for employees and students. The role involves conducting fact-finding, evaluating accommodation options, and ensuring compliance with relevant regulations, policies, and laws.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Prior accommodation experience is required. Must have strong writing skills and be able to communicate clearly in a professional manner to students and staff who need assistance, both in writing and in virtual or phone meetings. Extremely strong writing, communications skills, and professionalism will be required as well as familiarity in working with confidential information.

Experience with policy management and implementation in the workplace and prior experience in fact gathering and/or conversational interviewing or some related experience. MSW, MPH, or JD preferred.

* Ability to engage in detailed analytical thinking and problem-solving to assess accommodation requests and compliance requirements.
* Strong interpersonal and communication skills to navigate sensitive conversations with individuals seeking accommodations.
* Capacity to handle high-stress situations with empathy and professionalism.
* Ability to manage multiple cases simultaneously while maintaining attention to detail and meeting deadlines.
* Proficiency in using technology and case management systems for documentation, assessment, and decision-making.
* Ability to report to campus on-site as directed is an essential function of this position. This includes, but is not limited to, the ability to work on-site outside of normal business hours during final exams and commencement.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.