Omnichannel Operations Strategies Analyst

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Analyst, Omni Operations Strategies supports strategies that optimize omni-channel operations and initiatives. They assist in improving the colleague and customer experience through data analysis, performance monitoring, and store support in areas such as Store Fulfillment, Order Pick Up, Returns Management, RFID, and Product & Tech Implementation. They contribute to implementing new strategies that enhance overall store efficiencies.

What You Will Do

• Support store colleagues by addressing issues through Service Now tickets related to Store Fulfillment, Order Pick Up, Returns, RFID, and other areas as needed.
• Partner with Customer Service on customer escalations and collaborate with store colleagues to resolve issues.
• Analyze data related to store operations, such as workload productivity, order processing times, inventory counts, and order accuracy.
• Monitor key performance indicators (KPIs) to evaluate store processes, identify optimization opportunities, reduce costs, and enhance the customer experience.
• Provide training and support to store colleagues, ensuring they understand and adhere to established procedures.
• Develop and maintain documentation, standard operating procedures (SOPs), and training materials.
• Collaborate with store managers and support teams to identify operational challenges and develop solutions to improve efficiency and accuracy.
• Work closely with cross-functional teams, including Macy's Technology, Logistics, and Inventory Management, to implement system enhancements and process improvements.
• Conduct regular audits of store processes to ensure compliance with company standards and procedures.
• Stay up-to-date on industry trends, best practices, and emerging technologies related to in-store fulfillment and RFID to drive continuous improvement.
• Communicate regularly with management and stakeholders to provide updates on performance, project status, and initiatives.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Analytical Skills: The ability to interpret data, identify trends, and make data-driven recommendations is crucial for optimizing in-store fulfillment operations.

Communication and Collaboration: Excellent communication and interpersonal skills are necessary for collaborating effectively with various stakeholders, including store managers, fulfillment teams, and cross-functional teams.

Attention to Detail: Being detail-oriented with a focus on accuracy and quality is important for conducting audits, developing documentation, and ensuring compliance with company standards.

Technical Proficiency: Proficiency in Microsoft Excel and other data analysis tools is required for analyzing data and generating reports.

Independence and Prioritization: The ability to work independently and prioritize tasks is essential for managing multiple responsibilities in a fast-paced environment.

Industry Knowledge: Knowledge of retail operations, inventory management, and fulfillment processes is preferred, as well as staying informed about industry trends and best practices.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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