Operations Manager

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

YOUR ROLE:

Mission / Purpose of the Job

The Operation Manager's mission is to turn the STC (Service Technology Center) into a strategic partner of our internal and external customers. He/She will lead and grow a competent and value-generating service operations team and ensure equal dignity to all brands served. He/She will continuously improve the infrastructure, operational and process excellence as well as introduce new tools and service products to bring value to our customers (cost, delivery, lead-time, quality, etc.).

With commitment to planning and providing the right level of in-house service at the right time, the operations team will contribute to increased customer satisfaction, growing market share and higher profitability. This requires the management of all administration, service workload, capacity planning, labor effectiveness and productivity for STC Operations.

He/she is responsible for ensuring a high level of quality as well as safety and environmental compliance, following company's policies and programs.

Impactful interaction with all stakeholders (customers, customer centers, suppliers, and division) is a key success factor.

Main Responsibilites

1. Oversees the Services operations to achieve annual business goals for revenue & gross profit in coordination with the Service strategies and provide monthly reports.
2. Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventory.
3. Manages and drives all customer issues to closure or initiates support when required.
4. Manages and develops the team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily work load, dealing with day to day employee issues, and interface with the service team leaders.
5. Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.
6. Manages team performance and development, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff.
7. Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.
8. Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop and warehouse.
9. Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.
10. Develops and implement adequate and visible measures that are linked to continuous improvement.
11. Champion VTPS guidelines and principles.

Scope:

• The role leads and develops the operations team and is based within a Service Technology Centre.
• It may involve regular travel to customer sites and occasional global travel when required.
• This role requires daily interaction with all levels of the organization, in both written and verbal formats.
• The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time.
• This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must.

To Succeed You Will Need:

Skills / Knowledge / Experience

• A university degree/HND level qualification (or local equivalent) in an engineering discipline or business.
• Minimum of 5 years of experience in technical Service/Re-Manufacturing/Operations Management
• Strong communication skills, organisational awareness and impact and influencing skills area prerequisite.
• Proven experience of change management, teamwork, active listening, communication, collaboration and empathy essential. Resource management and development desirable.
• Understanding of operational financial concepts (i.e. Efficiency and Overhead Variance, etc.)
• Knowledge of vacuum technology and service experience is a plus.
• Proficient in Microsoft Office suite, SAP, MS Project highly desirable.
• Proficient in English - written and speaking.

What you can expect from us:

• Competitive Salary & Benefits: But there's more! You will join a high performing team and a company with a good reputation and a rich history. The open culture ensures that everyone is accessible and willing to help you. Edwards is part of the Atlas Copco Group, so there are many opportunities in the US and globally within a culturally rich and diverse team.
• Safety - Join a company which promotes a strong multi-cultural, diverse, and inclusive workplace where the importance of Safety, Health & Environment (SHE) is paramount. The company is always developing it's SHE culture and adopting behaviors that ensure the wellbeing of our team members, and we ensure that our customers understand and recognize the value and importance Edwards places upon this key aspect of work, and the part that they also play.
• People - Our people make Edwards a great place to work. We support our people to grow and develop, offering a strong training culture and opportunities for advancement and mobility. We identify successors, readiness, and skills gaps for all key roles to ensure that a pipeline of business ready diverse & mobile talent is in place for current and future needs.
• Knowledge - We encourage openness and sharing of knowledge to improve the knowledge exchange across the Company for benefit of our teams, our customers, and our business.
• Diverse and Inclusive - We want to be a workplace for everyone. At Edwards, part of the Atlas Copco Group, we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us to understand our customers' needs and strengthen employee motivation, productivity, innovation, and results.
• Sustainability - Edwards celebrated is 100-year centenary in 2020 and is part of a group that is 148 years old and going strong. Be part of an organization that continues to grow, while it looks after the Planet, its Profit, and its People.
• Global Leadership - Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the making of semi-conductor chips, and the challenging environments of space simulation and high energy physics research.
• Generous Vacation Time
• Paid Floating Holidays
• Paid Paternity and Maternity leave
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Company Paid life insurance with optional additional coverage available
• Company Paid Accidental Life and Dismemberment Insurance
• Company Paid Employee Assistance Program
• 401K with Company Match
• Automatic Company Contribution to 401K in addition to Company match
• Tuition Reimbursement
• Gym Membership Reimbursement
• Fitness Equipment Reimbursement
• Choice of Three Medical Benefit Plans
• Vision
• Dental
• Clean, safe airconditioned environment

City / State: Glenwillow, OH

#LI - Onsite

#UVL

About the Company:

Edwards is a global leader of vacuum and abatement. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.

With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the production of semiconductor chips and steel, to the generation of power, to the challenging environments of space simulation and high energy physics research. Everywhere you find industrial vacuum requirements, you will find Edwards leading the way.

From medicines to mobile phones, from computers to coffee beans, to cars and chemicals, we pride ourselves in making a difference to people's lives. And we do it responsibly, ensuring that we innovate sustainably, while helping our customers to maintain their competitive advantage and operational excellence.

Edwards is part of the Atlas Copco Group (NASDAQ OMX Stockholm: ATCO A, ATCO B), a Sweden-based provider of industrial productivity solutions.

For more information about Edwards and Atlas Copco, please visit our websites: www.edwardsvacuum.com, www.atlascopco.com

Equal Opportunity Employer

Edwards Vacuum LLC (Edwards) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: Edwards is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Edwards are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Edwards will not tolerate discrimination or harassment based on any of these characteristics. Edwards encourages applicants of all ages. .

Accessibility Notice:If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.