Sales Operations Manager

Ericsson
life insurance, paid time off, paid holidays, sick time, 401(k)
United States, New Jersey, Basking Ridge
233 Mount Airy Road (Show on map)
Mar 31, 2025
Join our Team Location Expectations: Morristown, NJ - 3 days in office weekly About this opportunity: We are seeking an analytical, sales and customer-focused individual with outstanding collaboration, interpersonal skills, and knowledge of sales processes to serve as Sales Operations Manager for one of our Customer Units (CU). In this role, you will accelerate sales, efficiency and performance through the use of sales tools, processes, ways of working, measurements & important metrics, business intelligence, commercial insights and common structures. You will build and maintain relationships within the CU sales community and across Ericsson, securing close partnerships in order to identify and execute improvements within the sales structure framework. What you will do: Drive continuous improvement and development of Sales Processes and Tools (e.g., Salesforce), with a focus on simplification and automation Secure adherence to related directives and guidelines, effective funnel management and pipeline quality assurance Drive Sales Operations change programs in collaboration with sales community and supporting units Provide E2E sales tool and process oversight, reporting, efficiency, guidance, and support for CU Drive CU-specific compliance in collaboration with global and MANA Compliance teams, including training, self-testing, communication, compliance roadmap monitoring, and serving as Compliance SPOC for CU Support sales tools and process improvement to align with third-party management process guidelines and monitor/report the sales pipeline for DAG-related KPIs Drive Strategic Business Planning at the CU level - coordinating with all CU leaders to set expectations and objectives for future 3 years. Responsible for driving the CU to define annual CU Level OKR's and maintain the tool and support with updating monthly results. (this includes definition, understand, and represent the CU on OKR initiatives) Direct interface with Strategy and Technology team on behalf of the CU. The skills you bring Bachelor's degree in Business, Engineering or related subject area 5+ years of experience in Sales or supporting a Sales team Dedicated professional who leads through ambiguity, and independently runs projects and activities with minimal direction Excellent analytical and problem-solving skills, with a strong focus on structure and execution Force for change who is open to new insights, accepts challenges and leads with positive energy Collaboration skills, and ability to influence dynamic teams, make space for all voices, and drive open items to effective resolution Clear communication, collaboration, planning, organization, and driver of results Skills in Project Management, Ericsson internal processes and Business administration Experience in sales management, corporate governance, sales operations, sales process, process improvement, and change management experience Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Morristown Job details: Sales Operations Manager Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * New Jersey: $108,800 - $143,000 STV: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of 3 medical plan options, 2 of which are PPO plans requiring employee contributions to the cost of premiums, and a High Deductible Health Plan (HDHP) with no premiums for employees and dependents. In addition, Ericsson offers free dental coverage, employee paid vision coverage, and other company paid physical wellness programs. Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson's 401(k) plan offers an automatic 3% company contribution and up to a 4% company match, leading to a maximum company contribution of 7% annually. Employees will also receive company paid basic life and accidental death and dismemberment coverage and paid company short-term and long-term disability benefits. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided up to 40 days of paid time off per year, including 15 days of accrued annual vacation, 3 personal days, 11 paid holidays, 10 sick days, and 1 volunteer day. Please note paid time off is pro-rated based on the employee's start date. Those with additional vacation time at the end of the year may sell one week of vacation, equal to a week of pay. Furthermore, Ericsson provides up to 16 weeks of maternity/medical leave, 6 weeks of paternity or adoption leave at 100% of pay, and medical leave at 100% or 66 2/3% of pay, based on length of service. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, adoption assistance, matching gifts, and recognition programs. Intern Template Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * LOCATION: $GEOZONEMIN - $GEOZONEMAX BC - Canada Template Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * LOCATION: $GEOZONEMIN - $GEOZONEMAX STV: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. SIP: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of 2 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost of the basic medical and dental plan coverages for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution and a 50% match of employee's contribution, up to 4%, leading to a total company contribution potential of 6%. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, 3-5 personal days (depending on role), 10 holidays, 1 volunteer day, and unlimited sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.