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Product Support Analyst

Ampcus, Inc
United States, Utah, South Jordan
Apr 18, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Product Support Analyst Location(s): South Jordan, UT (Hybrid) Job Description: Client is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. At Technology, we are shaping the future of our global business and contributing to our local community. Our team works across numerous areas. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. Position Description: Interested in Supporting distributed Platform. Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better. Enjoys new technological challenges and solving hard problems. Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems. Responsibilities: A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow. You will troubleshoot issues across the entire stack: hardware, software, application, and network. Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders. Collaborate with development teams and users to resolve Support issues. Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team. Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents. Ensure that our global teams are working together and following consistent procedures and practices. Skills Required: A college graduate in Computer Science(preferred) but exposure to Technology. Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on). Excellent and confident communicator to manage high-pressure environment. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.