Sr. Food & Beverage Outlets Manager

Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Maintenance of established service standards of the Food and Beverage Outlets, and Room Service. To ensure the proper training and supervision of all Food and Beverage Outlet personnel. Assists in planning and actuating both daily and special events, some of which may be public relations worthy. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

To consistently ensure the maximum guest information in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow established service scenarios.
• Monitor overall guest experience.
• Ownership over guest experience resolutions.
• Maintain a consistently smooth-running operation.
• Ownership and proper execution of service staff and manager schedules.
• Ensures all outlet shift side-work is completed.
• Maintains outlet equipment and services as needed.
• Oversight over all outlet reservations.
• Coordinates all functions during outlet service.
• To monitor and critique the quality and consistency of the food product.
• Continuously check food quality and presentation coming from kitchen.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Maintains the physical atmosphere and cleanliness of the restaurant.
• Ensure staff's uniform and appearance meet specifications.
• Tabletops set to specifications.
• All menus inspected daily by hostess.
• All equipment in good condition and clean.
• All work areas maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• Maintenance of adequate service ware of outlets through communication with Executive Steward.
• Assure consistent maintenance of corporate Food and Beverage systems and control procedures in all "front of house operations".
• Review all purchase requests of unit managers prior to submittal to the Food and Beverage Director.
• Supervises EOM inventories of unit managers and unit chefs, and coordinates with Food and Beverage Director.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Administrative responsibilities:
• Monthly budget
• Monthly volume forecast
• Weekly volume forecast
• Weekly schedule
• Staffing requirements
• Weekly payroll forecast
• Payroll computation
• Food requisitioning
• Assist in end-of-month inventory
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting.
• Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Reconciliation/deposits
• Charge procedures
• House charge procedures
• Check control
• Walkouts
• Meal period change
• Reports
• Abstracts
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws. Specifically:
• Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
• Prohibiting sale of liquor to minors.
• Perform any and all other duties assigned and/or required by management.

• Bachelors degree or equivalent experience preferred.
• Luxury Hotel experience preferred.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Ability to properly present, open, decant and serve wine & Champagne.
• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.