Senior Director, Patient Support & Order Management Lead (T1D)

Job Description

General Summary:

Vertex is seeking a talented leader to join our US Diabetes team to support our aspirations of bringing multiple potentially transformative cell therapies to people living with Type 1 Diabetes (T1D).

The Senior Director, US T1D Patient Support & Order Management will build and lead the patient support team for our newly created US commercial organization dedicated to Type 1 Diabetes. They will define the appropriate patient support and order management model, develop the launch strategy, recruit and develop a high-performing patient support team (operations, communications, care management), and ensure execution of launch activities. We are seeking a candidate that has a strong track record in US patient support and operations roles, demonstrated success in leading high performing teams, and the ability to thrive in a fast-paced, innovation-focused environment.

This role is a key member of the T1D Business Unit leadership team and is based out of Boston, MA, HQ in the Seaport District. Must live and/or be able to relocate to Boston.

For more background on our Type 1 Diabetes portfolio, please see the R&D section on our corporate website.

Key Duties and Responsibilities:

• Leads the day-to-day T1D patient support program and cell order operations, including key activities and programs that drive performance against access, patient logistics and service goals

• Sets the vision for the function, develops a thoughtful launch plan, establishes relevant programs, builds the team, and ensures execution of key initiatives

• Beyond the initial launch, builds long-term strategic plans, annual goals and related business plans for program evolution

• Accountable for operational oversight, ensuring rapid resolution of any patient, treatment or order issues and adherence to business rules; ensures that our teams are operating in highly coordinated fashion with both treatment centers and colleagues in manufacturing

• Drives flawless execution of operational plans, through ensuring the team is clear on priorities, effective cross-functional partnerships and thoughtful training and implementation plans

• Manages external budget, with a focus on initiatives that drive operational effectiveness and enhance the patient experience

• Drives continuous improvement and resolving highly complex/unusual business problems while maintaining an external focus

• Engages and aligns with key business unit partners around overall launch strategy and key initiatives, ensuring all activities are synched up and coordinated

• Adopts a forward-thinking mindset to adapt systems, processes, and platforms for future patient needs

• Manages the US 'end-to-end' view of the treatment process. Builds bridges with necessary functions to achieve buy-in and actioning on their part

• Coaches multi-functional teams and team leaders (communications, operations, care management) to be top coaches and leaders, and ensures they achieve exceptional performance of their teams

• Hires, retains, develops and engages top talent

• Serves as a core member of the T1D BU Leadership Team and engages "above" role to improve effectiveness in all functions of T1D across North America

• Champions appropriate behaviors & supports a continuously compliant environment; role models ethics and integrity

Knowledge and Skills:

• Expertise in patient support, patient education, market access, or marketing

• Proven ability to motivate, coach and inspire a team towards clear goals and hold accountable for results

• Thrives working in a fast paced, evolving environment with attention to detail, committed follow through

• Demonstrates appropriate judgement in decision making

• Excellent communication skills to negotiate internally/externally often at higher levels

• Demonstrates a patient-centric and customer-service mindset

• Experience in healthcare/pharmaceuticals and leading teams

Education and Experience:

• Typically requires 12 + years of experience and 5 years of supervisory/management experience or the equivalent combination of education and experience

• Additional preferred experience: Specialty product launch, cell and gene therapy, and/or novel therapy experience

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Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com