Claims Specialist I

Reports directly to the claims manager. Handles automobile liability, bodily injury, general liability, subrogation, and first party property damage claims for Fairfax County Government's in-house claims management program. Investigates and determines liability, completes onsite investigations, and substantiates all aspects of each claim. Works closely with the County Attorney on claims in litigation. As a member of the Risk Management Division's team, participates in strategic planning and establishment of program goals and objectives. Provides training to county agencies and employees on claims related matters. Works closely with the county's third-party administrator on Workers' Compensation claims.

Note: Salary offer will not exceed the mid-point of the salary range, $78,039.52.

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Completes both telephonic and field investigations;
• Obtains appraisals and other needed information from claimants, witnesses and other interested parties;
• Interviews insured, claimants, witnesses and other interested parties;
• Analyzes information obtained in order to evaluate claims; determines coverage and extent of loss or liability;
• Ensures payments are issued and releases obtained;
• Maintains and monitors claim systems;
• Provides necessary oversight to assure satisfactory performance by all vendors.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)

• Basic knowledge of the mission, goals and objectives of claims management and adjustment;
• Knowledge of the principles, practices, and techniques relating to claims management;
• Ability to identify possible solutions for solving business problems;
• Ability to communicate effectively orally and in writing; Ability to use spreadsheets and presentation software to prepare documents and to store, manipulate, analyze and present information;
• Ability to train, lead, and/or supervise paraprofessional staff.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in a field related to insurance, financial management, business administration or claims management.

BRIDGE CLASS EMPLOYMENT STANDARDS
Four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. This class can serve as a bridge class enabling individuals who do not meet the educational or professional experience standards listed above to qualify for this class by possessing four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level.

The purpose of this bridge class is to promote upward mobility within the Fairfax County workforce. However, persons qualifying for this class on the basis of their technical experience may not substitute this technical experience for education, or for professional experience, in order to qualify for other employment opportunities.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and credit check to the satisfaction of the employer. Credit check is required every four years.

PREFERRED QUALIFICATIONS:

• Experience with Virginia Workers' Compensation and tort liability laws.
• Experience with claims investigation techniques preferred.
• Analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Strong customer service experience.
• Experience with multi-tasking, managing priorities and adapting to a fluid work environment.
• Multi-Line claim handling experience.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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