Supervisor, Residential Energy Efficiency

Requisition ID# 163773

Job Category: Customer Support / Operations

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

Utility Partnerships & Innovation (UPI) is responsible for the creation of transformative, scalable solutions to interlocking utility challenges through the development of third-party partnerships and the deployment of new technology that directly accelerates PG&E's long-term strategy. The Electrification & Decarbonization team within UP&I is focused on the development, creation, and implementation of transformative, scalable solutions to drive the vehicle and building electric transition. This includes regulatory, strategy development, stakeholder outreach, and program design, development, management and implementation of various infrastructure, customer incentives, rates, and future programs.

We focus on safety and quality, invest in our team's success, solve problems, and strive to be better, work as an integrated team, and build trusted relationships. We collaborate and are intellectually curious. We are looking to collaborate with passionate, thoughtful people who want to make a real impact. Come join our team and help drive the transition to an electrified California.

The Building Electrification and Efficiency Portfolio (BEEP) is an integral piece of energy sustainability and creating a better energy future for our customers, which is why PG&E has worked for more than four decades to support customer efforts to reduce energy usage. Our wide range of energy efficiency programs can help keep customer energy bills affordable, reduce energy demand on the grid, build customer resiliency to climate change, and advance building decarbonization in California. As one of the nation's largest energy efficiency portfolios, PG&E is helping to transform markets, set standards and be the marker by which all other utilities are measured.

Position Summary

The Supervisor, Residential Energy Efficiency Programs, is responsible for leading a team of program managers in executing and overseeing the implementation of the residential customer portfolio strategy and delivery plans, including oversight of the budget, energy savings goals (TSB), cost effectiveness, program key performance indicators, oversight of contracts with 3rd party implementers, ensuring compliance with data privacy mandates and regulatory compliance for residential energy efficiency programs. The role leads the cross-functional collaboration to understand and address customer needs, industry direction, business impacts and company vision; improving program operations, and helps PG&E produce a cost-effective energy efficiency portfolio. The residential portfolio includes resource acquisition, equity, and market support programs delivered by third party implementers. The portfolio includes energy efficiency behavioral programs that reach over 3 million households annually, PG&E's marketplace where customers can search for energy efficiency and clean energy products and a comprehensive virtual home energy audit program. In addition, the position will have oversight over Community Choice Aggregators (CCA) and Regional Energy Networks (REN) coordination and collaboration.

This position is hybrid, working from your remote office and your assigned work location based on business need. The work location is Oakland, CA.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $118,000

Bay Area Maximum: $188,000

Job Responsibilities:

• Lead a team of 4+ direct report program managers, responsible for development and implementation of PG&E's residential customer energy efficiency and electrification strategy and programs
• Ensure real-time view ofcustomer needs, industry direction, business impacts, risks and opportunities to influence current and future regulatory and industry strategic direction and priorities
• Represent PG&E and coordinates closely with external utility leadership to develop and execute California statewide program and policy objectives and ensure coordination of statewide programs.
• Develop, monitor, analyze, and manage operating budgets.Determine performance metrics to monitor and report on business performance results. Regularly present updates to senior leadership on status of organization's initiatives and goals.
• Monitor energy savings (total system benefit) achievements. Work with internal channels and partners including marketing to develop and implement plans to achieve savings and cost effectiveness targets.
• Interpret CPUC compliance mandates working with the Regulatory Reporting team and Law department to determine what compliance looks like and to resolve issues and disputes.
• Respond to and resolve external and internal residential customer escalations and issues.
• Work with Energy Efficiency Policy Manager on CPUC outreach intended to strengthen relations with the Energy division by identifying key issues, potential risks on the industry horizon, and hot to mitigate and resolve.
• Establish clear expectations and goals to achieve results and build team development and engagement through effective recruitment and selection, training and development, performance management and coaching, change management, employee engagement, team building and rewards and recognition.

Qualifications

Minimum:

• Bachelor's in business, engineering or equivalent work experience
• 5 years of work experience

Desired:

• Leadership or supervisory experience
• Experience leading teams successfully
• Strong focus on client and customer satisfaction
• General knowledge of end use technologies, energy efficiency, electrification, demand response, load management for residential customers
• Strong written and verbal communication skills
• Strong presentation skills
• Ability to collaborate and influence internal and external stakeholders
• Experience and proficiency in project and contract management: manage multiple priorities, projects, contracts to completion such as energy efficiency projects
• Experience coordination with Community Choice Aggregators (CCA) and/or Regional Energy Networks (REN)
• LSS Green Belt
• Utility industry experience
• Experience with Measurement and Verification techniques
• Familiarity with Salesforce CRM platform
• Strong focus on safety
• Strong focus on data security
• Strong vision for team building and team development

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