Senior Associate, Help Desk

Summary

The Senior Associate, Help Desk completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients, and virtual desktops. The Senior Associate, Help Desk carries out procedures to ensure that all products and services meet organization standards and user requirements. The Technology Operations Specialist assists in the installation, maintenance, and testing of workplace endpoint technology to ensure proper operation and freedom from defects. The Senior Associate, Help Desk monitors and responds to technical problems utilizing hardware and software testing tools and techniques. The Senior Associate, Help Desk may coordinate small projects.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• The Senior Associate, Help Desk will answer, and document help desk calls

• Respond to ServiceNow service requests in a timely manner.

• Resolve desktop, software, and printer problems

• Create, update, and deploy software to virtual desktops

• Document all desktop software and hardware procedures

• Some travel required to remote locations on a as needed basis

• Provide management with weekly status report

• May provide dedicated desktop support for departments and special projects, such as application testing and implementations

• Attend weekly staff meetings and represent the Help Desk in project turnover meetings.

• Other duties as assigned

Supervisory Responsibilities:

N/A

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills

• Ability to work effectively with vendors and management

• Excellent customer service skills

• Problem solving, teambuilding, leadership, responsiveness, and professionalism skills

Technical Skills:

• Windows 10 Operating Systems

• Microsoft Office 365

• VMWare or other VDI technologies

• PowerShell, AutoIT or other scripting technologies and PKI exposure are a plus

Education and/or Experience:

• Bachelors' degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.

Certificates and Licenses:

• N/A

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• Competitive health benefits including medical, dental and vision

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer