Lead Case Manager, Bilingual (Spanish)

Lead Care Manager, Bilingual (Enhanced Care Management)

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Inglewood and the surrounding area.

You have the option to elect to a 9/80 flex work schedule after the first six months of employment.

The pay range for this role is between $21.38 - $24.60 per hour.

$2,000 sign-on bonus for external candidates.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

The Lead Case Manager (internally referred to as Lead Care Manager) performs essential functions of care management and care coordination as part of the ECM Program. The Lead Case Manager manages specified cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The Lead Case Manager collaborates and communicates with member, family/support persons, providers, and the ECM team to promote wellness and member empowerment, while ensuring access to appropriate services and maximizing member benefit. The Lead Case Manager serves as a clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health and social service providers.

Primary Duties

• Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
• Assess member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness.
• Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services.
• Implements Care Plan services and development of health action plan.
• Offer services where the ECM member lives, seeks care, or finds most easily accessible.
• Connect ECM member to other social services and supports he/she may need.
• Advocate on behalf of members with health care professionals.
• Use motivational interviewing, trauma-informed care, and harm-reduction practices.
• Work with hospital staff on discharge plan as needed.
• Conduct outreach to and engage eligible HHP members to encourage enrollment in the program.
• Accompany ECM members to office visits, as needed.
• Monitor treatment adherence including medication.
• Provide health promotion and self-management health coaching.
• Arrange transportation.
• Other duties as assigned.

Position Requirements

• Fluency in Spanish required.
• Bachelors degree preferred OR 2 years of case management experience.
• Comfortable working with diverse populations.
• Exceptional ability to connect and engage with people.
• Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters.
• Ability to engage members.
• Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
• Ability to use a personal computer and document care management activities.
• Motivational interviewing.
• Current knowledge of clinical standards of care and disease processes.
• Knowledge of community resources in area of residence.
• Familiarity with trauma-informed care and harm reduction practices.