Technical Support Engineer, Drives

Join Danfoss Drives and become part of a team making a significant impact in energy efficiency and electrification. As a global leader in power conversion solutions, we are committed to sustainability, exceptional quality, and fostering an inclusive work environment. Our technology powers industries worldwide and supports global decarbonization efforts. Engineer a better future with Danfoss, where meaningful change begins with you!

Technical Support Engineers report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries and Level II support. The core of their duties is to provide outstanding, expert support on the full spectrum of cases with a focus on mid to high complexity.

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  Provide technical support to NAM Danfoss Drives customers via phone and email in a fast-paced contact center environment

  
  
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  Own VFD-related issues through resolution, including troubleshooting, installation, programming, commissioning, spare part identification, documentation, equipment crossover, warranty support, and case management

  
  
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  Maintain accurate records of customer interactions and technical issues to track trends and improve support processes

  
  
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  Contribute to continuous improvement of support tools and procedures through customer feedback and issue analysis

  
  
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  Participate in a rotating 24/7 after-hours emergency phone support schedule

  
  
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  Conduct product training sessions and collaborate with cross-functional teams.

  
  
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  Serve as the point of contact for the My Drive Assistant website, supporting its growth and maintenance

  
  
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  Travel up to 25% domestically for onsite technical assessments, investigations, and repairs as needed

  
  

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills:

• Bachelor's degree in electrical engineering or related technical field (or a mix of Associate degree and demonstrable equivalent experience in the drive, power electronics or automation industry).
• Minimum 3 years of experience in the Power Electronics or Automation industry.
• Ability to read and interpret electrical schematics of varying levels of complexity, including PCB level.
• Ability to effectively use standard electrical test equipment such as multimeters, oscilloscopes, and power analyzers

HIRING SALARY RANGE: $75,000- $85,000. Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.