Visitor Services Associate (Custodial Guide 1)

The Pennsylvania Historical & Museum Commission is looking for a vibrant, enthusiastic professional to provide excellent customer service and interpretation at the State Museum of Pennsylvania. If you have an interest in history and enjoy networking with others, we invite you to apply today to begin a dynamic career in public service for one of the Commonwealth's busiest, high-profile museums!

As a Visitor Services Associate, you will function as a member of the education and outreach team and will be assigned to the front information desk. Within this role, you will provide superior customer service to visitors of The State Museum of Pennsylvania through a variety of methods including sales, interpretation, assisting with educational activities and programs, in addition to other visitor services. Some specific duties involve ensuring visitors are welcomed to the museum, informed of correct tickets prices and available programming, processed efficiently through ticketing, and are provided with a general orientation to the building, programs, and exhibits. It is essential to stay informed of current fees, exhibits, memberships, and programs in order to best assist visitors.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Wednesday - Sunday, with a 60-minute lunch. Work schedule may be subject to change.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months of experience in security or buildings and grounds maintenance work; and such training as may have been gained through graduation from a standard high school; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in Harrisburg, Pennsylvania.
• You must be willing to work Wednesday through Sunday.
• You must have at least 6 months of experience working with the public in a museum, historical site, or in a visitor services.
• You must have at least 6 months of experience working with a point of sale system and cash handling experience.
• You must have at least 6 months of experience guiding groups or giving group tours.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience using a computer and Microsoft Office software including Word, Outlook, Excel and Teams.
• Experience working at a reception desk or welcome center interacting with the public.
• Experience in the customer service field.
• Ability to lift and move objects up to 40lbs.
• Any post high school education

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.