Overview
The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.
Qualifications
Use of usual and customary equipment used to perform essential functions of the position. |
Upon Hire |
And |
Work may occasionally require travel to other Carle Health facilities/hospitals. |
Upon Hire |
And |
Required to drive your own vehicle for business purposes. |
Upon Hire |
Specialized Knowledge and Skills Requirements |
Required English Skills Basic reading skills Basic writing skills Basic oral skills Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful, demeanor Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications. |
Responsibilities
Provides Quality Outpatient Scheduling
Responds promptly to scheduling request
Obtains complete scheduling information in an accurate, efficient and professional manner
Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems
Compiles all information requested
Presents a customer driven approach
Completes timely, accurate recording and reporting of information
Identifies potential problems and alerts appropriate resource
Initiates appropriate action to ensure needs are met
Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner
Consistently answers the phone in 1 ring |
Efficient Work Techniques and Telephone Etiquette
Consistently determines proper scheduling requirements and/or limitations according to requested procedure
Schedules patients accurately in a timely and polite manner to ensure customer satisfaction
Maintains patient flow and utilization of the ancillary testing areas
Demonstrates the ability to decide which schedules patients should require priority verification for medical compliance
Exhibits a high level of proficiency in the use of the computerized scheduling system
Processes faxes when not scheduling patients in a timely manner |
Information Handling and Job Knowledge
Demonstrates the ability to assess the amount of time required in each test and allow enough time between tests
Demonstrates the ability to put patients and/or physician offices in contact with our financial counselor, pre-certification or pre-registration departments when needed
Understands the financial impact in scheduling patients with a financial risk for high dollar procedures
Exhibits the ability to relay information regarding our financial policies and medical compliance to physicians as well as other interested parties
Effectively handles the customer's request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard
Keeps abreast of new policies and procedures |
Customer Interaction and Relationship
Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed
Utilizes effective decision making, communications and interpersonal relations to ensure a positive image of the Medical Center and to ensure customer satisfaction
Demonstrates the ability to work with various physician offices as well as other customer in scheduling procedures
Completes job assignments in a timely manner within shift to decrease waiting times
Ensures willingness to assist peers in assignment completion |
About Us
Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $16.98per hour - $27.51per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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Carle Health
Apr 03, 2025