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About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. Reputation was ranked for the second year in a row in G2's Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. Why work at Reputation?
Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities.
Reputation.com is the leader in Online Reputation Management, and our mission is to sort through the vast amounts of information about our customers represented in surveys, reviews, and other sources and derive actionable insights and tangible business results for our customers. As a Principal Data Scientist, you will be at the center of this mission. We want you to develop the best algorithms to extract insights from that corpus of customer feedback, build the best models to measure the value of those insights, and lead the way in creating data products out of these models. Principal Data Scientist Responsibilities:
Lead and own multiple core models, overseeing their entire lifecycle from understanding complex business needs, to precise problem formulation, advanced modeling, prototyping, and ensuring successful production deployment. Experience developing Saas products using ML/AI is preferred. Strategically collaborate with cross-functional teams, including product, engineering, operations, marketing, and sales, to identify and unlock transformative opportunities for sustained growth and innovation. Drive the application of advanced machine learning algorithms and sophisticated statistical techniques to create and enhance cutting-edge product features. Provide mentorship and guidance to data science team members, fostering a culture of continuous learning and development. Engage in high-level strategic planning and contribute to the company's data-driven decision-making framework. Additional responsibilities as required, commensurate with a leadership role.
Qualifications:
At least 8 years of progressive experience in data science, with substantial responsibilities in leadership and strategic oversight. Proven ability to integrate feedback from a range of stakeholders-including Product Managers, Engineers, clients, and senior executives-to shape and deliver sophisticated, impactful models and data products. Capable of developing and maintaining a comprehensive strategic roadmap. Demonstrated expertise in using data to address complex problems, driving actionable insights and solutions. An advanced degree (PhD preferred) in Data Science, Analytics, Operations Research, Statistics, or a closely related field. Extensive experience with advanced machine learning, stochastic modeling, predictive analytics, and proven track record of building robust data products. Experience with NLP/text analytics is highly desirable. Exceptional communication skills, with the ability to convey complex model insights clearly and concisely to technical and non-technical stakeholders at all levels. Advanced proficiency in Python, R, or similar languages, and mastery of related machine learning packages. Strong SQL skills and experience with data visualization tools. Strong leadership abilities, demonstrated through team management and project leadership in complex, innovative environments.
When you join Reputation, you can expect:
Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment.
Our employees say it best: Our employees highlight our:
Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions." Positive Culture - "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period." Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role." Balance - "Great work life balance and awesome team environment!"
Diversity Programs & Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in:
Diversity: Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people. Equity: Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement. Inclusion: Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference. Belonging: Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.
"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as:
Flexible PTO Paid company holidays 4 company provided, "Recharge Days," which are wellness days off for the entire company Several active Employee Resource Groups (ERGs) to help foster inclusion and community Employee Assistance Program Access to a wide variety of unique perks and apps:
401k Health, dental and vision insurance Paid maternity leave Employer paid short and long term disability and life insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice. Applicants only - No 3rd party agency candidates.
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Reputation
life insurance, vision insurance, long term disability, 401(k)
Jan 14, 2025