Strategic Account Manager

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Johns Hopkins HealthCare Solutions is a dynamic business unit within Johns Hopkins Health Plans, bringing the best of Johns Hopkins science to the market. We partner with employers, health systems, payers, and governments globally to improve population health. Our team collaborates with world-renowned faculty to develop groundbreaking solutions, from best-in-class employer onsite clinics and oncology navigation programs to cutting-edge population health analytics through the ACG System. By addressing physical, behavioral, and social health factors, we create tailored solutions that drive real impact for both populations and individuals. Join us in transforming healthcare worldwide.

We are seeking a Strategic Account Manager, who will serve as a trusted advisor to our Johns Hopkins ACG System clients, fostering long-term partnerships and driving impactful outcomes through product adoption. You will oversee the strategic alignment of our offerings with client needs, ensuring their success while identifying growth opportunities to expand our partnership. Up to 30% US Travel required.

What awaits you:

• Work-life balance - This is a fully remote role, applicants working from MD, VA, DC, PA, DC, DE, and FL will be given first consideration.
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

What you'll do:

• Develop and execute account strategies for increasing product utilization, goal achievement and contract renewals. Facilitate ongoing communication with clients, including regular strategy reviews, performance metrics reporting, and frequent feedback loops.
• Collaborate closely with internal teams, including Growth, Product, Operations and Academic Faculty, to deliver seamless client experiences.
• Review all deliverables and communications to ensure quality standards and client expectations are met.
• Proactively identify and resolve client challenges, ensuring satisfaction and long-term retention.
• Stay abreast of industry trends and product innovations to provide clients with forward-looking insights and solutions.
• Represent client interests internally to influence product development and operational improvements. Monitor and report on client health using

What you'll bring:

• 5+ years in client success, account management, strategic consulting, business development or project management roles in the healthcare industry, preferably with value-based care or population health analytics.
• A thorough understanding of the ACG System, and effectively articulate the value proposition to clients to drive adoption for the achievement of strategic goals.
• Excellent critical thinking, communication, and negotiation abilities. Ability to analyze business needs and translate into actionable strategies.
• Technical aptitude with healthcare technology solutions.
• Capacity to manage multiple priorities under deadlines with minimal supervision.
• High level of initiative and works collaboratively in a team-based environment.
• Proven track record of managing client relationships and delivering measurable outcomes.
• Minimum of a Bachelor's degree in a healthcare-related field or equivalent experience.

Salary Range: Minimum 30.60 per hour - Maximum 50.53 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.