Customer Service / Call Center

22nd Century Technologies, Inc.
Pay rate: $18.00/hr. on w2
United States, Michigan, Dimondale
Jan 10, 2025
Job Title: Customer Service / Call Center Location: Dimondale, MI 48821 Pay Rate: $18.00/hr. without benefits Duration: 9+ months (Contract) Work hours: 08:00AM - 04:00PM OR 09:00AM - 05:00PM (Mon - Fri) Role & Responsibilities: Temporary Departmental Technician for CJIC call center This has a detrimental impact on our productivity and the ability to serve our customers timely. By filling this gap with a temporary employee, we will be able to make up for this lost time and maintain our production goals to provide better customer service. Assist in providing customer service in the areas of employer reporting and service credit This may include providing customer service to reporting units, contacting schools on reporting issues and aiding regarding missing and unaccepted reports and org fixes. The position may also provide customer service to ORS members handling requests received via forms, phone calls, mi Account, e-mail, and written correspondence. Required Skills: Ability to work as a member of a team. Ability to continuously learn & retain information. Ability to identify and assess situations quickly and accurately. Ability to work independently and take initiative. Sound communication skills. Ability to analyze and evaluate documents and interpret laws, rule and regulations.