People & Talent (HR) People Center Support Specialist

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

The P&T People Center Support Specialist I is part of a team that is responsible for providing answers and guidance to employees, encouraging self-service where appropriate, and supporting a wide range of behind-the-scenes functions vital to the delivery of People & Talent services, programs, and policies. This role works alongside and continuously collaborates with subject matter experts (SMEs) throughout P&T. This role directly supports the employee experience, including recruitment, payroll, compensation, benefits, employee relations, diversity, people development and more. The Support Specialist will perform administrative, operational, and customer support duties that require independent initiative and judgment.

Essential Functions and Responsibilities:

• Onboards new employees, completing all essential tasks post-offer acceptance through day one and beyond.

• Creates cases based on inquiries coming into the People Center from multiple channels.

• Provides impeccable service and support through accurate and timely responses to employees' People & Talent related questions.

• Performs Workday actions related to employees' work and life events in accordance with established training and procedures.

• Escalates complex cases to appropriate SMEs.

• Participates in on-going training around effectively responding to employee inquiries, core subjects across P&T, and the use of case management tools and people systems.

• Processes routine system transactions in a manner consistent with established procedures and deadlines.

• Performs all tasks and duties in accordance with established service level agreements (SLAs).

• Consistently applies strong analytical orientations, attention to detail, and business acumen.

• Remains neutral and calm in addressing sensitive situations.

• Promotes continuous improvement.

• Performs other job-related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to work both independently and as a collaborative team member.

• Ability to manage and prioritize workflows; excellent organization skills.

• Ability to communicate effectively through multiple channels, including by phone, email, portal, or chat.

• Collaborative self-starter, with the ability to thrive in a fast-paced environment.

• Detail-oriented with effective time management skills.

• Strong work ethic, cultural competency, collaborative orientation, and eagerness to take on new assignments.

• Strong interpersonal skills in dealing proactively with all levels of internal individuals.

• Keen interest in contributing to the success of the team and each of its members, including actively fostering a feeling of belonging within everyone.

• Demonstrated proficiency with MS Office products.

• Ability to maintain a level of confidentiality with all interactions and work product.

• Possesses interest in furthering career in Human Resources.

• Strong verbal and written communication skills

• Knowledge of help desks, including help desk support software, such as ServiceNow

Job Qualifications:

Minimum Qualifications:

• High School Diploma or GED

• 1+ years' Human Resources experience

• Experience entering and maintaining HR data within computer systems

Preferred Qualifications:

• ServiceNow or Workday experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI