Laboratory Customer Service Representative

Job Description

Provides customer service through the delivery of information to clinicians, hospitals, other clients, and Core Laboratories staff. Conveys information and answers questions involving relatively complex laboratory issues. Records information in Laboratory computer systems.

Job Responsibility

• Provides verbal, printed, and faxed results requested by clients via telephone.
• Calls critical and results to clients; notifies clients of problem specimens in a timely manner.
• Coordinates and acts as liaison between clients and Laboratory staff.
• Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines.
• Upgrades demographic information in Cerner system.
• Monitors department activity, as assigned.
• Assists with questions and issues.
• Provides training on processes/procedures to Client Services staff and orientation to new hires.
• Performs various administrative duties.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).