SUPVERVISOR / CALL CENTER-VALLEY HOSPITAL (FULL TIME)

The Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in 1979, the Valley Health System has grown to include Centennial Hills Hospital Medical Center, Spring Valley Hospital Medical Center, Summerlin Hospital Medical Center , Henderson Hospital, and Valley Health Specialty Hospital,newst facility West Henderson Hospital.

Benefit Highlights:

• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career opportunities within VHS and UHS Subsidies
• Challenging and rewarding work environment
• Comprehensive education and training center

Job Description: Supervises telephone operators as well as oversees day to day operations of the Call Center and its employees. Trains, educates, and mentors employees and adheres to quality standards. Excellent verbal communications and the ability to multi-task in a high-volume call center while maintaining integrity and quality of service to all customers. Flexible to work other shifts when needed to ensure 24-7 coverage.

Education: High School or equivalent preferred.

Experience: Five (5) to ten10) years of experience working in a high-volume Call Center communications department with healthcare emphasis Customer Service, or Supervisory experience preferred. Excellent problem solving, leadership, and customer service skills.

Technical Skills: Computer proficiency to include software applications and Phone Systems. Proficient with Microsoft Word and Excel. Analytical, efficient, and thorough
License/Certification: None

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-344