Part-Time Bellisario IT Support Staff

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Bellisario Facilities and IT office is looking for highly motivated individual who possess exceptional interpersonal skills, and who exhibit outstanding professionalism to provide IT Support to students, staff, and faculty of The Pennsylvania State University.

Duties include but are not limited to:

• - Ensure each customer receives excellent service while addressing and resolving questions.
• - Track and route incidents using the appropriate tool, and contribute to technical documentation and FAQs.
• - Maintain conference room systems and ensure computer lab equipment is fully functional.
• - Add paper and change toner in printers.
• - Assist with connecting personal devices (Mac, Windows, iOS, Android) to the PSU wireless network.
• - Perform routine and preventive maintenance to ensure computer and peripheral equipment availability.
• - Provide audio-visual support in classrooms and event spaces.
• - Perform other related duties as assigned for efficient and effective work unit functioning.
• - Install and maintain new and existing college-managed devices (Windows, MAC, iOS, Android), including hardware, peripherals, accessories, and specific software sets.
• - Troubleshoot user issues related to hardware, software, and peripherals as they arise.
• - Create and update trouble tickets, document progress, and communicate back to users according to unit guidelines.
• - Coordinate warranty service and perform out-of-warranty repairs.
• - Interface with internal and external vendors to resolve hardware and software issues.
• - Educate Bellisario users/guests on University/College information security and assurance policies, principles, and practices.
• - Assist in organizing and inventorying IT equipment physically and using an asset management system.
• - Troubleshoot and maintain A/V equipment in conference rooms and labs.

Anticipated weekly 32 hours onsite between the hours of 8:00AM-5:00PM, Monday through Friday. Estimated hourly pay is $20.00

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS: