Palms Cafe Supervisor

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

This position is responsible for ensuring proper training and supervision ofPalms Cafe Staff. The F&B supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Motivate and lead sales associates to achieve and exceed monthly sales goals/capture rate.
• Lead the associate team. Observe and coach their selling behaviors. Lead by example through delivering great customer service using creative selling techniques, suggestive selling..
• Implement selling strategy and product training techniques for all Sales Associates in order to achieve sales objectives. Track conversion rates and daily goals. Implement contests and/or sales incentives on a monthly basis and recognize top performers. Develop an enthusiastic approach to suggesting other shops and their merchandise as a cross marketing tool.
• Develop associate's visual merchandising skills by involving them in product displays and remerchandising.
• Work with Outlet Manager to plan and execute special events, including Peet's Promotions. Show initiative with driving traffic/business from in-house guests.
• Implement weekly tasks and work assignments for each Sales Associates. Including daily side work and weekly special cleaning logs .
• Run weekly inventory reports and communicate results with Outlet Manager. Also track trends, requests, best sellers and slow movers. Also manage defective or damaged merchandise and potential mark downs/aging.
• Assist Outlet Manager in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff.
• Assist Outlet Manager with Monthly MOS audits of all staff according to company SOP.
• Partner with Outlet Manager to create and maintain adequate inventory levels for each season.
• Assist in annual budget preparation with Outlet Manager by discussing staffing levels, merchandise assortment, store layout, store operations, revenue projections and opportunities.
• Hold staff to the highest standards of professional appearance/dress code, attendance, parking policy, phone etiquette and use of company equipment.

• 1 year of food and beverage supervisory or management experience is preferred
• Must have the ability to manage deadlines effectively
• Understanding of food and beverage financials including cost and par controls is preferred
• Must have strong attention to detail, as well as, strong customer service skills
• Must be able to work a flexible schedule, including weekends and holidays
• Must know emergency procedures and work to prevent accidents
• Must possess a valid Food Handlers/ServSafe Card, TIPS & RBS Certification

Pay: $23 hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com