Title Specialist II

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, California, Anaheim
Jan 02, 2025
The Title Specialist II is responsible for providing guidance and communicating DMV information to users in clear terms. Provide an exceptional client experience. Resolve issues with customers as they are presented either upon discovery or in response to a client call. Work exception queues identified by the system. Resolve exceptions by completing documentation, submitting to the state , and or working with the clients Request power of attorney (POA) from clients. Complete title validation. Monitor aged titles, calling clients on vehicle title status, updating title status is title vault. Receive payments, including tax payments, from customers for vehicle registration and titling transactions. Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services. Minimum Requirements: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field. Preferred Requirements: DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly preferred. Strong problem-solving skills and the ability to exercise sound judgment highly preferred. Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is highly preferred. Strong computer and data entry skills preferred. Notary highly preferred. USD 21.25 - 31.92 per hour Compensation: Hourly base pay rate is $21.25 - $31.92/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.