Medicare Advantage Customer Service Representative - Work From Home in Nebraska

Location: Work from home anywhere in the State of Nebraska or local Omaha metro area (Council Bluffs, Glenwood, etc)*

*Applicants for this position must reside within the state of Nebraska, the local Omaha metro, or Kansas City metro area at the time of application.

Estimated Class Start Date: Spring of 2025*

* Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application!

Status: Full-Time (40 hours per week)

Work Schedule: Your work schedule will require flexibility, with the potential for any 8.5-hour shift between 8 a.m. and 9 p.m. (Central Time Zone), Monday through Sunday. Shifts will change, so adaptability is key. (Shift differential for weekend and evening hours worked)

Hours: Oct 1 - March 31, 8am - 9pm Mon - Sunday

Hours: Apr 1 - Sept 30th, 8am - 9pm Mon - Fri

Holidays required to work include Martin Luther King Day, New Years Day and The Friday after Thanksgiving

TrainingSchedule a 5-week virtual training program that includes hands-on activities, self-led learning modules, assessments, and worksheets. During training, no time can be missed.

Required: Reliable internet service provider as well as dedicated, distraction free workplace

What you'll do:

• Interfaces with Medicare Advantage customers via telephone, written correspondence, fax, web, and/or electronic mail.

• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.

• Elevates sensitive customer requests when necessary.

• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.

• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.