Organizational Change Management (OCM) Lead - Customer and Sales Technology

Gordon Food Service
United States, Michigan, Wyoming
1300 Gezon Parkway Southwest (Show on map)
Dec 30, 2024
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you a passionate change leader with a knack for inspiring others and driving impactful transformations? Gordon Food Service is seeking an Organizational Change Management Lead on our Customer, Sales, and Pricing technology team. In this role, you'll be a driving force behind the successful adoption of key technology strategies and initiatives. You'll collaborate with teams across the organization to ensure the seamless implementation of new technologies and enhancements, with a focus on maximizing employee engagement. You'll leverage your expertise to champion innovative and comprehensive change management strategies, assess risks, and coordinate impactful training programs. If you possess exceptional communication skills, a strategic mindset, and a proven ability to navigate complex change processes while fostering a positive and collaborative environment, we encourage you to apply and leave your mark on this growing organization. *Position Summary:* Effectively lead the change required to enable the successful adoption of Gordon Food Service strategies and initiatives. Plans, designs, develops, and delivers solutions to impact beliefs and behaviors that reinforce culture, structures, and processes to drive tangible results. Provides direction to improve team and/or employee effectiveness through successful change management practices. Coordinates training creation and delivery, manages the implementation of communication strategies, and provides adoption measurements that reflect long-term value and ROI. *Essential Functions:* Leads the development and implementation of change management and communication strategies that minimize employee resistance and maximize employee engagement. Leads discussions and collaboration with functional business partners to ensure engagement, communication, and change management needs are addressed Leads end user team preparation and communicates with end user teams on change management activities Assesses and validates the scope and impact of change across business areas utilizing the defined change methodology Conducts business readiness assessments, evaluates results, and develops plans to ensure functional areas are prepared for the change Identifies potential people risks, points of resistance, performance gaps, and develop specific corrective action plans to mitigate with the leadership team Champions innovative and creative ideas to help drive change, integrating innovative approaches and continuous improvement ideas in all aspects of project deliverables Works with leadership to gather and analyze detailed information about process design and the impact on functional business units Supports the development, refinement, and communication of the vision, roadmap, value, and plan for initiatives and strategies Manages the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment Measures effectiveness of change management activities and makes adjustments where necessary Maintains constant communication with initiative leadership, OCM Manager, and key stakeholders Contributes to establishing best practices for the transformation team. Performs other duties as assigned. *Knowledge / Skills / Abilities:* Knowledge of and experience managing organizational design changes Strategic thinking abilities Knowledge of sound business, technical, and financial acumen Versatile team player that is comfortable under pressure Ability to communicate at all levels with clarity and precision both written and verbally in English Strong presentation development, storytelling, and facilitation skills Excellent problem solving and critical thinking skills Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation Superior team and customer focus, must be able to influence and earn the trust and respect of people at all levels of the organization. Ability to lead cross functional teams Requires strong analytical skills BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and drug tests all employees.