Quality Specialist

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

This position primarily works remotely and regular travel throughout the St Paul/Minneapolis area is required to support training and programs. One example would be supporting training on Mondays and Tuesdays at one of our St Paul locations from 8 am until 3 pm.

The primary responsibilities for this position include:

• Support the vision and quality standards for disability services: Council on Quality and Leadership (CQL), Personal Support Services (PSS), which includes, but is not limited to: Specialized Community Supports, Unit-Based Services, Host Homes, and the Altair ACO
• Support PSS to meet CQL accreditation standards
• Support the implementation of best practice quality standards that lead to exceptional service to people supported
• Provide coaching, engagement, and training initiatives to teams on required best practices and compliance initiatives
• Manage and maintain quality databases to monitor and track line of service quality and compliance practices

• A baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
• An associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
• A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
• A minimum of 50 hours of education and training related to human services and disabilities; and
• Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications of a designated manager.
• 2 years of experience in training, supervisory or managerial capacity is required
• Experience training groups of people
• Training in supervisory skills, team building, and leadership skills
• Inter-rated interviewer with CQL or internally (required to obtain after hire)
• Ability to observe, listen and respond with dignity and respect
• Comfortable speaking in large groups
• Ability to accept/follow through with the direction
• Elevated computer skills
• The creative team member who can suggest and implement strategies to enhance the service
• Ability to exhibit patience, self-control, flexibility, and to recognize boundaries
• A driver's license is required
• Reliable and insured personal vehicle required
• Bureau of Criminal Affairs (BCA) clearance is required
• Motor Vehicle Check (MVR) with a satisfactory driving record required

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, and older adults throughout Minnesota. Support Disability Residential Services by ensuring compliance with licensing rules and regulations through documentation review and conversations with supported individuals and team members. This position requires the ability to office from home and will support programs primarily in the St. Paul and Minneapolis areas. The Quality Specialist position involves travel to maintain service quality and connects with other quality specialists to ensure consistency across the state. Join our engaged and passionate team to share sources of truth and ensure high standards of service.

The successful candidate must be cleared by a Bureau of Criminal Affairs (BCA) background study and have a drivers' license; a Motor Vehicle Check (MVR) is required.

Lutheran Social Service of MN is an EEO/AAP employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity and respect.