Dining Manager, Cornell Dining

As part of SCL, Cornell Dining is comprised of more than 30 on-campus eateries, including multiple all-access dining rooms, cafes, coffee shops, food courts, retail convenience stores, concessions stands, a restaurant and catering services. From crafting holiday-themed meals to chef surprises and dining room special events, the Cornell Dining team of more than 400 skilled culinarians and front-line associates, and 600 student employees work hard every day to offer a variety of fresh and healthy food from all over the world. Cornell Dining's mission is a commitment to Nourishing the Future: both for our guests and for our team. This is accomplished with a team-oriented and customer-service mindset, and an emphasis on training, education, professional development and career path opportunities for our entire organization.

The Dining Manager, in collaboration with a Sr. Dining Manager, will be responsible for ensuring a memorable dining experience and a strong financial contribution to assigned all-you-care-to-eat dining unit(s) by providing regular oversight of product and presentation, staff training and development, as well as food safety, sanitation, and quality assurance. In partnership with the Sr. Dining Manager, the Dining Manager will provide on-the-job coaching and feedback to promote diversity and inclusive workplace behaviors that support strong teamwork and collaboration.

A successful Dining Manager, will

• Be able to foster a welcoming environment that helps maintain strong and lasting relationships with our campus partners, service providers, and clients by ensuring great food and beverage service to the students and Cornell community by demonstrating and applying customer service practices and quickly responding to known concerns
• Establish a pattern of management to monitor, and maintain, clean, attractive, and safe facilities for our guests and our staff.
• Be actively involved with all staff and continually looking to motivate, develop, and manage performance through regular hands-on training and daily feedback and coaching ensures a productive and effective team.
• Understand the dining unit(s) financial environment and other business indicators and find creative ways to help improve operational efficiencies and profitability
• Help support regular shift meetings with staff and help ensure appropriate staffing levels are maintained daily
• Ensure Dining and University policies and procedures are implemented and maintained positively and consistently.

Required Qualifications

• Associate degree in culinary arts, food service, hospitality management, or business management and/or at least two years of food service experience or combination of education and experiences.
• Technical/computer skills, including experience with MS Word Office productivity tools
• Highly effective verbal and written communication skills
• Demonstrated ability to build meaningful and effective relationships
• Working knowledge of appropriate food and health codes * Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being as well as a demonstrated skill in understanding of cultural differences.

Preferred Qualifications

• Experience in a high-quality collegiate dining program with familiarity in board plan operations and menu cycles preferred but not required

Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work on campus.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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