Sales Support Representative

Dublin,Ohio (US-OH)United States (US)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia.From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more.Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.

Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

Dublin, OH - Hybrid

Basic Purpose

The Sales Support Representatives primary responsibility is to support the assigned sales team in inputting and analyzing system-based data to meet targeted goals through the Nexeo sales management process, from prospecting to closing deals. This role will work closely with the sales team as the liaison in maintaining systems and supporting internal departments in achieving volume, revenue, and margin growth targets.

Description of Primary Responsibilities

• Support Account Managers on entering opportunities and managing account package hygiene
• Add and maintain customer consumption records
• Enter customer sample orders
• Assist in logging customer call details including call tracking and notes
• CDF and Forecast Updates
• Support on end-to-end neXprice management
• SFDC customer lead and prospect creation and management, including merging SAP and SFDC accounts
• Lead and arrange MyNexeo customer registration and training.
• Management of customer contact details in SFDC
• Upload customer annual quality survey request information
• Regulatory Requests
• Document Retrieval-Data Sheets (Compliance Documents REACH and ROHS, Exports, HAPS/HAPA, Supplier Healthcare Forms, ISO Certs, IMDS Requests, PPAP Requests)
• Interface with business analysts to help answer questions or assure profitability
• Assist with Customer Invoice discrepancies or past due balances

Minimum Requirements (Education, Experience & Skills)

• High school diploma or equivalent work-related experience.
• 2+ years of customer service, administrative, or sales experience.
• Ability to plan and organize multiple tasks when managing numerous requests and time demands
• Must be detail oriented and possess strong analytical skills
• Development of successful marketing strategies
• Proficient computer skills in Excel, Word, and PowerPoint are required
• Experience with SAP, Salesforce.com and Outlook is a plus
• Applicants must be authorized to work in the United States
• Demonstrated skills to gather information from sources into a consistent process or standard.

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.