Strategy & Operations Business Partner

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Are you a thinker and a self-starter who is always looking for ways to improve a process and move the business forward? You do not wait to be told what to do, you see what needs fixing and you act with speed and precision. In this role, you are responsible for the development, management, and improvement of both new and existing business processes to support the broader field teams globally. This role will own and drive strategic improvement initiatives with cross-functional teams such as Sales, IT, Sales Enablement, Revenue Operations, Product, and Compensation.

This position is an individual contributor role reporting to the Director, GTM Process Strategy & Operations.

Responsibility

• Suggest and drive innovative process improvements working with key collaborators across operational and support teams

• Participate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launches

• Act as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioning

• Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind

• Understand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical build

• Recommend clear business requirements for developers as they design technical solutions to address operational inefficiencies and manage communications to all impacted partners

• Identify, catalog, and surface risks with mitigation plans within projects, and own defining and driving next steps to resolution

• Provide leadership with project status updates, feedback, and appropriate reporting on key projects

• Facilitate decision-making and alignment on proposed process initiatives and solutions

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree
• 8+ years work experience in Sales, Operations, Strategy, FPA, Management Consulting, or similar field with a strong exposure to Business Process improvement
  Experiencing owning and driving initiatives from design through execution in a self-motivated and proactive manner

Preferred

• Salesforce and other GTM Systems experience
• Experience working and planning in a SaaS environment and a public company
• Excellent executive presence with demonstrated ability to build digestible messaging executive communications that drive clear decisions
• Highly collaborative style and strength in creating/maintaining partnerships in the workplace
• Strong ability to create process documentation and visualizations
• Ability to effectively communicate with both business and technical teams
• Demonstrated success in facilitating executive alignment and presenting to leadership
• Knowledge and/or experience with Six Sigma, Agile, or Design Thinking principles methodologies as well as basic sales methodologies such as MEDDIC or SPICED
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, dynamic environment and managing ambiguity with confidence
• Strong analytical, troubleshooting, and problem-solving skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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