Associate Director of Enterprise Operations

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience

• Bachelor's Degree in Computer Science, Management Information Systems, Information Technology, Business Administration, or related field and/or relevant years of experience.

• At least five (5) years of experience managing teams responsible for ERP systems management, integration, reporting, and operations;

• Experience with Oracle, PL/SQL, SQL, Shell scripting, and Linux is required.

Preferred Education and/or Experience

• Master's Degree in the field of Computer Science, Management Information Systems, Information Technology, Business Administration, or related field;

• Six (6) to eight (8) years of experience managing cross-functional teams and supervisors responsible for ERP systems management and operations;

• Experience with scoping, designing, and successfully integrating 3rd party applications;

• Experience working with vendors, campus IT partners, and various technical staff members to define and drive technical projects to conclusions is a plus;

• Experience with Workday technical workstreams (data conversion, reporting, integrations) is a plus;

• Project Management Professional (PMP) certification is preferred.

Duties and Responsibilities

• Interact with a variety of University stakeholders and effectively manage all activities of programming and enterprise application teams to ensure that prospective applications(s) and/or proposed enhancements or interfaces to applications will meet business requirements;

• Coordinate broader departmental effort, including cross-functional leadership, to identify, prioritize, align, manage, and track enterprise application resource allocation and effort reporting, including direct and indirect costs, to support the efficient and effective use of resources. This includes analyzing the performance of programming and enterprise applications teams, overseeing the enterprise application, monitoring incidents, problems, and resolutions;

• Act as project lead and responsible for the management, oversight, and completion of assigned enterprise application projects, ensuring projects are delivered on time and within quality and budget criteria. This includes partnering with cross-functional leadership to identify and scope IT needs, projects, and ongoing deliverables, ensuring appropriate resources and constraints are effectively managed and communicated. Also, this includes taking a technical lead role in the Workday Student implementation while continuing to work and support legacy Banner environment enhancements;

• Coordinate with IT Leadership to contribute to adequate project intake and governance, portfolio management, and enterprise application project reporting. This includes advising and assisting various campus departments in enterprise application evaluations, purchases, installations, and integrations;

• Coordinate and collaborate with various IT teams (Assistance Center, Networks, Systems, Database Administration, Business Engagement, Project Management, Administrative IT, etc.) to ensure optimal uptime, reliability, and usability of ERP systems and critical components. This includes Banner Student, Workday, and more than 50 enterprise applications, data feeds, reports, and interfaces;

• Lead, coordinate, and participate in crucial process improvement activities related to software systems and applications on campus. This includes participation in ongoing cyber security risk assessments, documentation, and disaster recovery;

• Establish and implement policies, procedures, and technologies to ensure appropriate application, data, and process security. This includes regularly collaborating with supervisory direct reports and team members to ensure all established policies and procedures are enforced within teams;

• Maintain adequate coverage, promote cross-training, and provide hands-on programming, reporting, integrations, data conversions, and application support as needed;

• Ensure team utilization of appropriate quality assurance, change enablement, Confluence documentation, and source code repository requirements. All enterprise applications should be documented in Confluence to support ongoing and maintenance functions. All required source code should be added to the source code repository;

• Identify and recruit; mentor and develop highly effective staff; plan and conduct employee performance appraisals; and administer disciplinary action, raises, bonuses, and promotions when appropriate.

Knowledge, Skills, and Abilities

• Supervisory experience managing teams responsible for ERP systems, reporting, integrations, and IT Operations;

• Advanced knowledge of software operations and implementation of Commercial off-the-Shelf (COTS) and product line software management for large organizations;

• Experience in cyber security risk assessment and disaster recovery planning is nice to have;

• Business process re-engineering experience, as well as an understanding of the relationship between processes and policies;

• A team player and consensus builder with a proven track record of delivering cross-functional projects on time and within budget;

• Project management knowledge and experience;

• Knowledge of Portfolio Management;

• Technically fluent in programming languages, including SQL, PL/SQL, and Shell Scripting;

• Experience with the Software Development Life Cycle;

• Experience working with both Windows and Linux operating systems;

• Experience with the SnapLogic Integration Platform is pleasant to have;

• Extensive experience with relational databases; Oracle, MySQL, and SQL Server preferred;

• Experience coordinating with and collaborating with vendor partners and campus IT partners;

• Ability to analyze problems and develop systematic approaches to resolving them;

• Ability to oversee the direction, development, and implementation of software solutions;

• Good written, oral, and interpersonal communication skills with the ability to present ideas in a user-friendly language;

• Knowledge of various infrastructure monitoring tools and aptitude to implement various approaches to problem avoidance and elimination;

• Knowledge of applicable data privacy practices and laws;

• Commitment to excellent customer service;

• Ability to work on-call hours as needed.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.