Enrollment Coordinator (Online Division)

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At Herzing, your role helps us to empower individuals to change their lives, communities, society, and the world. We offer a comprehensive benefits package including outstanding education assistance programs. To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ

HOURS

A 40 hour work-week schedule will be determined based on preference and business needs between the following hours of operation for Herzing's Online Division at one of the locations listed (hybrid options may be available):

• Monday-Thurs 8am-8pm
• Friday 8am-5pm
• Saturday 8am-4pm

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree or equivalent work experience
• A minimum of six months as an associate enrollment coordinator or related work experience, preferably in admissions, higher education, customer service or sales

JOB PURPOSE AND REPORTING STRUCTURE:

The role of the Enrollment Coordinator is the focus on all aspects of preparing students to begin their educational journey. This includes understanding class scheduling, classroom navigation, and the submission of all required documents to be matriculated with Herzing University.

PRIMARY DUTIES AND RESPONSIBILTIES:

• Student Support: Serve as the main contact for campus students accepted to the university, providing timely and accurate information to guide them through the enrollment process.
• Enrollment Process: Assist students in completing all necessary enrollment forms, ensuring compliance with university policies and procedures.
• Information Sessions: Conduct informative sessions for prospective students and their families, sharing detailed information about the university, programs, and admissions requirements.
• Campus Tours: Organize and conduct campus tours, showcasing the university's facilities, resources, and campus life to prospective students and visitors.
• Student Interviews: Conduct interviews with prospective students, evaluating their qualifications, goals, and fit for the university.
• Cohort Management: Collaborate with the admissions team to identify and communicate cohort needs to ensure optimal enrollment and fill rate. Regularly assess cohort capacities and communicate any gaps or potential areas of concern to the admissions team.
• Communication: Maintain regular communication with students, answering inquiries via various channels (e.g., email, phone, in-person meetings), and providing updates on the enrollment process. Drives continued student engagement up through the third week of class.
• Documentation: Maintain accurate records of student interactions, ensuring that all pertinent information is properly recorded in the university's systems.
• Collaborative Partnerships: Collaborate with various departments, including faculty, financial aid, and student affairs, to address student needs and facilitate a seamless enrollment experience.
• Admissions Events: Support admissions team in organizing and executing recruitment events, including open houses, information sessions, community events, and enrollment fairs.
  
  

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.