Security Technical Team Lead

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do:

• Possesses complete technical competence on security systems and the ability to resolve or guide others through very complex problem resolution.

• Responsible for programming, commissioning, troubleshooting and preventive maintenance of security systems per contract obligations.

• Provides detailed information to communicate design to customers, installation or service team and subcontractors.

• Ability to provide mentorship and training to a team of technicians with solutions to systems problems, troubleshooting techniques, and advising others on how to resolve problems.

• Requires thorough understanding of core and third-party security products, software, and systems / electrical technology.

How you will do it:

• Adheres to safety standards and local and national codes, with a high degree of regard for employee and subcontractor safety.

• Oversees the day to day technical and service requirements of PSA and L&M Customer base.

• Provides coaching, mentoring and technical assistance to System Technicians, Electrical Installers and System Designers. Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately, on time, billed, executed within budget and within scope of the contract.

• Creates and presents field proposals for small projects and labor and material.

• Maintains and services customers based on customer specific requirements.

• Orders material from both internal sources and / or external vendors and expedites as necessary.

• Maintains appropriate local Security Industry Certifications.

• Communicates with customers upon arrival and before leaving the work site.

• Continuous proactive customer interactions including an in-depth understanding of customer(s) needs, wants and systems currently in place.

• Plans for future needs with customers that include recommending complete systems enhancements and promoting the sale of add-on work.

• Mentor Security Technicians on tools and technology. Serves as a Security Team technical resource.

• Assist sales in development of cost estimate on complex projects.

• Performs other duties as assigned.

What we look for:
Required:

• Demonstrate a high level of customer service.

• Electronics Certification from an accredited Technical School with seven years' experience required in the security industry. Or commensurate experience in the Security Industry.

• Experience within the security industry with complete knowledge and understanding of security systems, database structures, network configuration and analysis.

• Strong technical background in Access control.

• Simplex FACP Certification and CCURE 9000 Certification ispreferred.

• Able to act independently and to coordinate the work of others on a job site.

• Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.

• Able to explain technical information to non-technical people.

• Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual.

• Develops project plans and coordinates the required resources to ensure timely and cost-effective installation and completion of assigned projects.

• On call 2 weeks each month with the expectation of responding to after hour calls within 1 hour for premium customer/contracts.

• On call activities will require email to manager within 24hrs with resolution details.

• Assigned regular hours service repair activities will require email to manager and copy CRC.