Business Liaison - Home Health / Decatur & Springfield

The Business Liaison is responsible for developing and maintaining corporate client accounts specific to their department needs, in addition to focusing on clinical and administrative workflow to ensure services provided support client needs.

Job Relationships

• Reports to the Operations Leader

Principal Responsibilities

• Provides leadership within the department and acts as a resource for clinical and non-clinical staff on a continual basis. Remains critically attuned to the staff, physicians and corporate clients, giving their concerns and suggestions due consideration, prompt resolution or potential implementation with prompt feedback to the respective staff.
• Spends up to three to four days per week rounding on scheduled customers in defined markets/regions.
• Manages a routine/disciplined visit schedule documenting market changes and opportunities for growth.
• Identifies, builds relationships with, and appropriately targets corporate clients operating in defined markets/regions.
• Independently develops strong and meaningful relationships with key contacts such as civic leaders, business leaders, hospital partners, providers, provider groups, community employers and community groups.
• Participate in ongoing planning with the leadership of the department to identify targets for on-site marketing and strategy development.
• Establishes and maintains ongoing communications with corporate leadership and their staff, including routine or follow-up visits, emails and phone calls. Continually assess needs of these key groups and provides appropriate materials and ongoing communication as requested.
• Provides assistance to referring physicians, patients and corporate clients with questions, problems or complaints.
• Works with Operations Leader to keep informed on all local client profiles in order to promote prompt and effective service and reimbursement.
• Attends and participates in regular client meetings with the Operations Leader, Physicians and appropriate Clinical staff to maintain effective office function.
• In certain departments this individual may help the Operations Leader with the following:
  
  
  
  • coordinate scheduling of clinic personnel to ensure adequate coverage for on-site corporate clients and clinic locations.
  • Monitors and reports to the Operations Manager on employee performance/productivity and assists with interviewing and selecting qualified candidates.
  • Implements the initial and ongoing training/education and annual competencies of staff regarding client profiles and expectations.
  
  
• Demonstrates understanding of and expertise in the clinical capabilities for various roles in the area of Operations.
• Assists in the development, adheres to, and enforces Clinic operational procedures and personnel policies.
• Demonstrates respectable and confidential behavior and demands the same from all operations personnel.
• Follows safety practices in the performance of all job duties and demands the same of all operations personnel.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• Bachelor's degree or a minimum of five (5) years' business development experience is required.
• Minimum five (5) years of previous experience relative to the department they will be working in and/or experience in a medical office is required.
• Previous clinical experience is preferred.
• Experience with EMR and Microsoft Office is required.
• Experience working with staff, physicians and/or corporate clients is preferred.

Licenses/Certificates

• Licensed health care professional is preferred.

Knowledge, Skills and Abilities

• Excellent communication skills are required.
• Must be mature and poised under stressful conditions.

Working Environment

• This job operates in a professional office environment.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• May require work outside traditional office hours.
• Frequent local or regional travel is required.
• Requires an average of 50% travel using personal vehicle.
• Routinely uses laptop and cell phone.

PHI/Privacy Level

• HIPAA1