Administrative Support Associate - Journey

East Carolina University

$33,540 - $43,168

United States, North Carolina, Greenville

Dec 17, 2024

Position Details

Position Information

Job Title	Administrative Support Associate - Journey
Position Number	944662
Vacancy Open to	All Candidates
Time-Limited	No
Department Homepage	https://admissions.ecu.edu/
Advertising Department	ADMISSIONS
Division	Academic Affairs
Classification Title	10421 Administrative Support Associate
Competency Level	2 - Journey
Working Title	Administrative Support Associate - Journey
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Recruitment Range	$33,540 - $43,168
Anticipated Hiring Range	$33,540 - $36,030
Salary Grade Equivalency	GN04
Work Schedule	Monday - Friday
Work Hours	8:00 a.m. - 5:00 p.m.
Position Location (City)	Greenville
Job Category	Staff - Office/Clerical
Organizational Unit Overview	The Office of Undergraduate Admissions is the primary point of contact for a traditional first year student, transfer, or non-traditional adult student seeking admission to East Carolina University. The office is responsible for identifying and recruiting potential applicants with outstanding academic ability and potential and assisting in the application process to completion.
Job Duties	Data Integrity/Verification: 50% Work off suspended records in the Banner form SRIPREL by identifying common matching factors between records and either merging two accounts or creating new records. Assist with managing Team Dynamix support ticket system. Assist with responding to and resolving student account situations e-mailed to Ugops@ecu.edu by the admissions staff. Help with managing duplicate records via Cloud Dingo. Use Nolij software to assist with importing electronic transcripts from CFNC. Office Technology: 30% Assist with office technology support. This may include software updates, printer/scanner maintenance, and additional tech support. Will maintain the department computer and support technology (iPad, laptops, projectors, etc.) resources. Utilize problem solving skills by identifying problems and issues that occur within the admissions application process. Critical thinking and problem solving for potential solutions or improved functionality of the admissions process. Information/Records Administration: 20% Assist with processing mail, which includes assisting with printing outgoing letters and maintaining letter templates. Backup Mail Operations by downloading varying electronic transcripts. Other duties as assigned. This position is contingent upon available funding.
Minimum Education/Experience	High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
License or Certification required by statute or regulation	None
Preferred Experience, Skills, Training/Education	None
License or Certification required by the Department	None
Special Instructions to Applicant	Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date	12/17/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.	01/03/2025
Open Until Filled	No
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/83039
Alternate option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
AA/EOE	East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.