Field Support Engineer

Konica Minolta currently has an exciting opportunity for a Field Support Engineer!

• Pre-scheduled monthly network maintenance and review for clients performed remotely and/or onsite
• Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
• Act as an internal Network Administrator, resolve network problems as necessary
• Complete various day or less network projects
• Provide emergency response to business down issues
• Adhere to and innovate processes and procedures to improve service delivery
• Possess the passion to provide top notch customer service and the desire to create "Raving Fans"
• Continue skills development; maintain proficiency in current technologies
• Essential Activities:
  • Deliver onsite pre-scheduled Network Administration service
  • Complete detailed checklist covering entire network
  • Perform Network Administration tasks
  • Implement updates and upgrades to network servers and workstations
  • Complete network and workstation related tasks requested by the client
  • Make recommendations for network improvements and convey new opportunities to vCIO's
  • Review quarterly reports for client networks and make appropriate system changes and recommendations
  • Maintain documentation for client networks
• Complete small Network Projects (day or less) for various clients

• Minimum of a two-year college degree or equivalent field experience
• Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to "do what it takes" to solve technical challenges
• Practical, hands on technical experience is a must
• Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
• Products and Services:
  • Network Operating Systems (Windows 2008/2012)
  • Microsoft Exchange Server 2007, 2010 and 2013
  • Microsoft SQL Server
  • VMware vSphere 5.5 and related technologies
  • Anti-virus, Anti-spam and Anti-spyware
  • Backup Exec / Systems Recovery Server
  • Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP PSP, Dell OpenManage)
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.