Customer Service Account Manager

HEICO
United States, California, Temecula
42374 Avenida Alvarado (Show on map)
Dec 09, 2024
Overview of the Position: The Customer Service/ Accounts Manager has the responsibility and authority to perform assigned tasks. Essential Duties and Responsibilities: Assist Business Development counterpart in maintaining and bridging customer relationships and activities. Provide customer status reports according to individual customer requirements and preferred templates. Generate daily reports tracking customer unit priorities and delinquencies. Enter and manage priority codes for customer work orders in Quantum. Audit and update customer profiles as required (contacts, addresses, preferences, etc.) Administration of bonded items needing customer action. Administrate quote approvals and route to responsible Production Representative. Communicate and track customer priorities including critical/AOG requirements with associated departments. Coordinate efforts and customer requirements with applicable departments and personnel as required. Other duties as necessary and assigned. Other Knowledge, Skills, and Abilities: Must have computer skills including Windows, MS Word and MS Excel. Must have excellent communication skills and the ability to communicate clearly in English both verbally and written. Must have good telephone etiquette skills. Must have the ability to manage multiple tasks. Must work effectively in a team environment. Computer Skills: proficient in Microsoft Office applications and ability to learn company ERP system. Education / Experience Requirements: Minimum of 5 years of experience in aviation industry (customer service or sales position preferred) and/or acceptable equivalent with an understanding of the functionality/mechanics of core company products. Some college in related field preferred; or equivalent combination of education and experience. Other Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language and Comprehension Skills: Ability to read, write, speak, and understand the English language. The ability to write routine reports and correspondence when required. Mathematical Skills: Knowledge of basic math skills, including arithmetic and algebra. Reasoning Ability: Ability to apply common sense understanding, objectivity, compassion, and patience to deal with multiple personality types and characteristics (internally & externally). Ability to deal with problems involving several concrete variables in standardized situations. Attention to detail and the ability to multitask is an asset. Physical Demands and Work Environment: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds. Is regularly required to sit and use hands to finger, handle, or feel. Is frequently required to talk or listen. Works in moderate noise levels.