Wildcat Ambassador Overnight Shift (Extended Temporary)

This is an Extended Temporary Employment (ETE) position with an end date of December 31, 2026.

The hours for this role are from 10:00pm to 7:00am. This position may be subject to weekend shifts.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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• Supports the
  University of Arizona purpose, mission, and core values on a daily basis
  by maintaining a culture of service excellence and collaborative teamwork
  to all our internal and external customers.
• Represents the
  University of Arizona's Parking and Transportation Services in taking
  initiative to assist customers with inquires and parking issues.
• Performs
  preventative maintenance and repairs on all parking exit gates and pay
  station equipment. Parking technology houses both parking and credit card elements
  which requires judgment when performing functions to not to cause
  failure to garage operations.
• Disinfects all
  gate and pay station equipment to mitigate disease transmission.
• Ensures garage is clear of
  debris and unsightly elements.
• Analyzes varied
  complex database occupancy reports throughout the shift to determine mixed
  tenant parking patterns to set adequate parking spaces for permit holders
  and visitor space turnover.
• Responsible for
  tamper inspection and audit documentation for all parking exit gate and
  pay station equipment following proper Payment Card Industry (PCI)
  standards and policies.
• Assists with
  emergency situations that require immediate parking resolutions.
• Assists with
  Special Event parking.

Skills

• Ability to provide a high level of customer service skills and demonstrate proactive engagement by anticipating customer needs.
• Ability to communicate effectively with different groups/individuals.
• Ability to problem solve customer issues.
• Ability to prioritize tasks.
• Ability to receive feedback.

Physical Requirements

• Lifting/moving up to 50 pounds often.
• Lifting/moving more than 50 pounds rarely.

Work Environment

• Outdoor Environment: Employees work outdoors and may not be protected from weather conditions.
• Extreme Heat: Temperatures above 100 degrees for more than an hour.
• Extreme Cold: Temperatures below 40 degrees for more than an hour.
• Noise: There is sufficient noise to cause you to shout to be heard above the noise level.
• Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles or exposure to chemicals in work setting.
• Oils, paint and or solvents: There is air or skin exposure to oils, paint and/or fumes.

• High school
  diploma or equivalent, or equivalent learning attained through experience
  required.
• Minimum of 5
  years of relevant experience required.
• Ability to drive according to the University Fleet Safety Policy.