Occupational Health Clinic Operations Specialist

Job Summary:

As part of the Environmental Health and Safety Department, this 1.0 FTE University Staff Operations Specialist assists with the day-to-day Occupational Health Clinic functioning and Occupational Health Program compliance and statistics. The Primary responsibility is to greet patients, answer phone calls, schedule appointments, collect payments, and manage administrative tasks at the front desk of a medical clinic, ensuring a smooth patient flow and providing excellent customer service. The position will use existing software to audit research, academic, and institutional support activities for compliance with Occupational Health enrollment and be aware of applicable Federal, State, local regulations, and funding entity requirements. Additionally, this position supports researchers and research associates, research support staff, the School of Medicine Community Practice Division new employees, and other students and employees associated with CU Anschutz/Denver by communicating by email and by phone about medical surveillance enrollment appointment scheduling and details. This position is also responsible for general operations of the clinic including opening and closing the clinic appropriately, supply inventory and ordering, clinic invoicing and patient file management.

Key Responsibilities:

Occupational Health Clinic Front Desk Support:

• Supports daily clinical functioning by scheduling clinic appointments, creating medical charts, invoices, checking in and checking out clients, making follow up appointments, and point of service transactions.
• Maintains organization of clinic including patient records, desk space, and filing areas.
• Trains and monitors work assignment of student assistant (no direct report)
• Creates invoices and tracking records, Journal Entry account per instruction of Program Manager and Clinic Coordinator.
• Create/submit monthly expense report as needed.
• Track budget expenses and revenue monthly.
• Orders medical supplies (Purchasing) with approval of Clinic Manager
• Maintains EHSA database and ensures timely entry of patient information.
• Communicates with researchers, staff, faculty, and laboratory personnel via the Occupational Health email.
• Other duties as assigned.

Occupational Health Program Compliance and Statistic Support:

• Communicates compliance findings, conducts compliance assurance follow up measures and corrective action activities and assists with the generation of compliance metrics.
• Prepares reports, statistics summarizing clinic services and operations
• Prepares outreach materials for academic faculty, researchers, and laboratory personnel. Updates outreach materials on the departmental website.
• Maintains and updates the Occupational Health website
• Supports compliance enforcement measures through outreach, written communications to delinquent staff, and compliance tracking database management.

Work Location:

This role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings

Why Join Us:

We work to ensure all campus research is compliant with the highest ethical and intellectual standards. With expertise in contracting, funding, compliance, laboratory protocols, clinical research operations and more, our teams provide comprehensive resources to support investigators through every step of the research lifecycle.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• A bachelor's degree in occupational health, environmental health, public health, business administration, or a directly related field from an accredited institution
• 1 year of professional level experience in a customer service capacity.
  
  
  
  • A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
  
  
  
  

Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment:

• Must be willing and able to receive training to deliver lab samples to the University of Colorado Hospital Lab a few times a week.
• Must be willing and able to receive vaccinations to protect against infectious disease related to their potential exposures, including yearly influenza vaccine.
• Must be willing and able to participate in medical surveillance
• Must be willing and able to stand and sit for long periods, squat, bend, kneel, and walk for long periods.
• Must be willing and able to lift and carry ~20lbs.
• Must possess and maintain a current, valid driver's license.

Preferred Qualifications:

• Experience working in a similar biomedical/higher education setting, or medical clinic,
• Clinical office front desk receptionist experience
• Experience managing databases and creating statistics reports.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Strong analytical skills.
• Proficient skills with spreadsheets, databases and potentially statistical software to maintain and analyze data.
• Strong written and verbal and interpersonal communication skills.
• Strong communication and interpersonal skills, and the ability to interact with others in a professional setting, remaining courteous even when faced with difficult situations and clients.
• Knowledge of environmental health regulatory compliance, and computerized data systems.
• Ability to understand auditing and investigative principles.
• Ability to adapt to changing demands, to manage multiple tasks throughout the work week, and to work autonomously with minimal oversight.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jerman Lopez, Jerman.Lopez@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by December 17, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $60,207 - $65,000

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.