Copy Center Publications Assistant

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 12/19/2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UCSC Copy Center and its Professor Publishing Services provides copying and printing services to academic units, faculty, staff, students and other campus customers, including exams and other academic course handouts, flyers and forms. Professor Publishing services include copyright clearance services, printed course readers, and electronic course readers. The majority of the readers are produced just prior to the beginning of a quarter. Due to the fluctuations in demand for these items, the UCSC Copy Center is able to produce other quick-copy requests, such as envelopes, business cards, and campus stationery. Additionally the UCSC Copy Center produces large-format output, mailings, and manages the outsourcing of customer jobs we cannot product in house.

More information can be found at: https://www.copycenter.ucsc.edu/

JOB SUMMARY

Under the supervision of the UCSC Copy Center Manager and Operations Lead, incumbent performs various duties in support of the daily operations of the UCSC Copy Center. These include operating and maintaining a variety of digital- and analog-controlled equipment, including high-speed production printers, the editing and reproduction of customer jobs from hardcopy and/or softcopy originals submitted through the campus network and various portable media, pricing of orders, customer service, and various record-keeping tasks. Incumbent will also provide customer service/administrative support including assisting with LiveScan fingerprinting, outbound mail, and ID Card services.

APPOINTMENT INFORMATION

Budgeted Salary: $28.89 - $32.23/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX Clerical & Allied Services

Job Code Classification: BLANK AST 2 (004723)

Travel: Never or Rarely

JOB DUTIES

50% - Copy Center Publications

• Operates high-speed, networked, digital, monochrome and/or full-color production copier equipment, as well as small bindery equipment.
• Imports, exports, and edits files from customers via the network, digital media, and/or hardcopy.
• Programs jobs for one- or two-sided printing; tabs; collates into stacks or sets, or for binding; sets edge trims with crop or masks; uses image shifting; uses photo or photo screen techniques; uses reduction/enlargement tools.
• Performs production duties in accordance with Copyright Clearance guidelines.
• Utilizes knowledge and skill of various bindery methods to complete production orders.
• Responsible for order management.
• Performs computer/data back-ups as required.
• Reviews submitted copy orders for complete instructions, correct page numbering, and artwork, prioritize work, and determines best way of running on machine.

25% - Customer Service

• Maintains a positive, cooperative working relationship with UCSC staff, faculty, and students, as well as equipment and supply vendors.
• Communicates with customers in person, via email, and on the phone to inform and answer questions on UCSC Copy Center policies, procedures, capabilities, options, and pricing used on a daily basis to produce customer work orders.
• Performs calculations as needed using pricing schedules and accurately prepare UCSC Copy Center forms.
• Acts as backup for Copy Center customer service desk, helping customers submit jobs and using a university vehicle, delivering completed jobs to customers.
• Responsible for inventory management. Maintains supplies of toner, staples, and paper for production devices.
• Works with UCSC Copy Center staff to coordinate deliveries to customers and/or UCSC Mail Services.

15% - Equipment Maintenance

• Maintains high-speed, networked, digital, monochrome and/or full-color production copier equipment, as well as small bindery equipment.
• Maintains and troubleshooting equipment, recording performance data, and consulting with service technicians to resolve problems.
• Performs daily maintenance of work areas in and around the facility to maintain a neat, orderly, and professional appearance.

10% - Backup and Support

• Assists LiveScan fingerprinting operator as backup, entering candidate data into CA Department of Justice database; conducts fingerprinting process and transfers data after confirming candidate credentials.
• Assists with Copyright Clearance, showing comprehension of University guidelines concerning the reproduction of copyrighted materials and how they affect daily operations. Communicates information to customers as needed.
• Assists ID Card Services with various aspects of card production, customer service, and card distribution.

REQUIRED QUALIFICATIONS

• High school diploma and/or equivalent experience and/or training.
• Working knowledge of operating, troubleshooting and performing maintenance on high-volume digital production print equipment.
• Working knowledge with Xerox FreeFlow or similar digital production page/document editing software.
• Working knowledge of production process and vendor requirements for a variety of products.
• Working knowledge of databases for desktop publishing and image storage.
• Knowledge of how to configure, maintain, and operate networked digital production copy equipment.
• Customer service skills with the ability to listen and anticipate the needs of customers and respond quickly.
• Interpersonal skills, with the ability to interact effectively with diverse groups of people demonstrating tact, flexibility, sensitivity and helpfulness.
• Good verbal communication skills with an ability to comprehend, interpret, and relate with clarity and accuracy technical or procedural information.
• Good written communication skills.
• Computer skills, including experience with Macintosh and Windows operating systems, FileMaker Pro (or similar database software), Microsoft Word, and Microsoft Excel.
• Organizational skills sufficient to establish priorities efficiently and to coordinate and complete a variety of assignments in a timely manner with attention to detail and accuracy.
• Ability to effectively produce visual materials that meet and satisfy the needs of the client.
• Ability to follow through and complete assignments.
• Demonstrated ability to work cooperatively and productively within a team environment.
• Ability to identify problems and identify solutions.
  

PREFERRED QUALIFICATIONS

• Experience with Xante EnPress or similar digital envelope press and controller software.
• Knowledge of copyright laws and how they affect the reproduction of printed works for academic use.
• Ability to operate, maintain, troubleshoot and perform minor repairs on various production devices and bindery machines, including the ability to troubleshoot copier/technical issues and apply good judgment in knowing when to elevate to a higher level for resolution.
  

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• Ability to stand for prolonged periods of time.
• Ability to move loads weighing up to 220 pounds using a handcart, with or without accommodations.
• Ability to perform repetitive tasks such as collating and folding.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination