Service Technician II- Detroit

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY:

Provide superior field support on RbA products by performing post install services across the Detroit Territory.

PRIMARY RESPONSIBILITIES:

- Service and repair previously installed RbA products

- Analyze customers situations, determines corrective action to be taken and verify if the action has fixed the situation in a cost-efficient manner

- Keep team members informed as needed of customer interactions and actions taken to resolve service issues

- Maintain vehicle maintenance and inventory

- Provide signature service to homeowners and peers

QUALIFICATIONS AND SKILLS:

- Window and Door installation experience

- Ability to dismantle and reassemble windows, window coverings, and hardware

- General understanding and knowledge of OSHA regulations and safe work practices in construction environments

- Ability to perform basic aluminum bending (L flange, drop caps, flat rectangles/coil wrap)

- Ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach

- Ability to demonstrate interpersonal communication skills; strong listening and empathy skills, organization skills for managing work schedules, job priorities, and stock levels

- Diagnostic skills: assessment, problem solving, and decision making

MUST HAVE QUALIFICATIONS:

- high school degree or equivalent

- valid driver's license with a clean driving record

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NICE-TO-HAVE QUALIFICATIONS:

- minimum 3-5 years of window installation experience

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner love the most. ** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.