Enrollment Operations Specialist

• Strong technical skills including knowledge of databases
• Excellent attention to detail and problem-solving skills
• 1-3 years experience with database management ensuring data integrity
• Ability to develop, refine and implement processes, both new and existing
• Highly organized with experience in a fast-paced work environment
• Ability to work independently as well as establish and maintain effective working relationships with faculty and staff
• Team oriented mindset

• Salesforce or CRM Experience preferred
• Data and process analysis experience

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• Serve as the main point person for recruitment communication flows and build, maintain, update and analyze Automated Enrollment Email Campaigns
  
  
  • Assist with gathering content from departments for automated email campaigns
  • Create and update email templates utilizing content blocks and dynamic logic
  • Build reports for various email audiences
  • Schedule and monitor email campaigns
  • Report on and analyze campaign metrics to determine effectiveness and provide recommendations on potential enhancements
  
  
  
  
  
• Serve as the main point person for event data management by working collaboratively with recruitment staff to create and manage events within the system
  
  
  • Create events within the system using a standard process that facilitates the analysis of the full recruitment and admissions funnel.
  • Manage how leads are generated within the system (through web forms or data loads) from events to ensure data accuracy and integrity
  • Assist with reporting on efficacy of events
  
  
  
  
• Manage the bi-annual data load and utilization of the current UNH Undergraduate Student List for recruitment purposes as well as the data load of key prospective student lists like McNair and National Name Exchange to support recruitment of diverse audiences.
  
  
  • Work with CRM team to update the data load field mappings and values and review the data once loaded
  • Work with marketing and recruitment teams to design email templates to promote graduate programs and upcoming events
  • Coordinate with other departments to ensure that the UNH undergraduate audience is not overcommunicated to
  • Work with CRM to create tasks logging outreach done outside of the system to UNH undergrads
  
  
  
  

• Manage the creation of new programs, program name changes or program closures to ensure all entry points to the system reflect accurately the programs we offer and internal workflows operate as expected
• Run weekly error reports and fix not only the data errors but help to determine the root cause of the error (either system or human) and propose solutions
• Support departments with new data load requests by assisting with mapping, advising on what data load to use and working with the CRM team to ensure accuracy and efficiency
• Assist with testing new operational solutions designed to increase efficiency and effectiveness

• Provide ongoing training and support to both new and existing recruitment staff and application reviewers to help ensure data accuracy and process efficiency
• Provide support on basic reporting questions and assist with building new reports for departments when needed

• Support Admissions as needed
• Respond to walk-in, email and telephone inquiries from prospective and current applicants, students, faculty, and staff on all matters concerning admission status, student status, Graduate School policies, etc. and track and follow-up with prospective applicants.
• Work-study training
• Other duties as assigned.