Yardi is seeking a motivated and enthusiastic Associate
Marketing Specialist to join our RentCafe Marketing Support team. Within this
role, you will build strong client relationships, focusing on marketing
strategies and website support. You will provide exceptional customer support,
manage creative projects, and offer strategic marketing solutions. Your skills
in troubleshooting, training clients on new features, and collaborating with
our team will drive client satisfaction and success.
What You'll Do:
- Develop and maintain strong client relationships,
particularly focusing on their marketing strategies and website support needs. - Deliver outstanding customer support via phone and email,
addressing updates, changes, troubleshooting issues with RentCafe websites, and
ensuring client satisfaction. - Manage multiple creative projects by communicating assets
required, key milestones and associated timelines, and providing best practice
recommendations for marketing and website support. - Setting clear expectations with clients surrounding creative
project workflow, project milestone deadlines, and framework functionality. - Provide exceptional consultation by listening to
clients' business needs and offering strategic marketing solutions. - Train clients in new product features, functionality, and
best practices to ensure effective use of our products. - Effectively troubleshoot website issues, demonstrating
strong problem-solving skills, and providing thorough documentation for any
escalated cases. - Help with QA of marketing issues as they arise, ensuring
accuracy and meticulous attention to detail. - Demonstrate excellent time management skills and attention
to detail, particularly during QA processes. - Build rapport with clients, anticipate their business needs,
and proactively provide marketing and website support solutions. - Be an integral part of our outstanding team, collaborating
closely with RentCafe Marketing Support team members across the United States. - Maintain a friendly and cooperative communication style,
fostering a collaborative work environment.
Who You Are:
- Bachelor's degree in Marketing, Communications, Fine Art, or
related degree. - Ability to learn quickly and understand multi-family
marketing best practices. - Strong ability to consult on best practices and manage
client expectations effectively. - Desire to contribute to the group's knowledge and growth,
being a supportive and proactive team player. - Knowledge of current content management systems.
- Articulate written and verbal communication skills.
- Phenomenal customer service skills and desire to go the
extra mile. - Excellent attention to detail and the ability to prioritize
effectively. - Understanding of creative project management, task
prioritization and excellent time management skills. - Great people skills and the ability to be personable and
professional. - Flexibility, and the ability to manage changing priorities.
- Masterful organization skills.
Helpful to Have:
- Previous digital marketing experience.
- Familiarity with Google Sheets.
- Adobe Suite experience.
Real Estate runs on Yardi. About us:
As a leading digital marketing
agency owned by Yardi, we provide consultative partnerships to our customers.
Our focus is on delivering exceptional digital marketing expertise, strategic
direction, and hands-on execution. We've created a team of over 9,000
employees in over 40 locations around the globe dedicated to making great real
estate software products.
At REACH, we are passionate about marketing technology and
believe in creating a work environment that is both fulfilling and enjoyable.
Our team is committed to delivering marketing excellence to our customers while
fostering the growth and development of our employees.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
Join Yardi and be part of a company that empowers, inspires,
and celebrates success. #YardiCulture #BestPlaceToWork #YardiCareers
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*lh
#LI-Hybrid
Yardi Systems
Dec 10, 2024