Facilities Services Representative

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Summary

Provide superior customer service to the Facilities Management (FM) department and to the campus community.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Process Work Orders (40%):

• Process all incoming work orders using the existing Facilities Management CMMS system. This includes reviewing requests for accuracy and completeness of information, following up with the customer if more information is needed, routing the requests to the appropriate trade and closing work orders after the work has been completed.
• *Assist with entering asset info, creating task lists and creating preventive maintenance schedules in database as directed.

Answer and Dispatch Calls (25%)

• Answer main Facilities phone line, directing calls to appropriate personnel and notifying management in the event of an emergency.
• Greet and direct all department visitors
• Sort and distribute departmental mail.
• Order and keep office equipment/supplies inventory.

Process Vehicle Requests (10%)

• Process and schedule all incoming vehicle requests including scheduling the vehicle and driver on a first come first served basis.
• Oversee and verify credentialing of drivers.
• Complete all accident reporting including submitting work orders for repairs.
• Keep vehicle asset inventory accurate and up to date with any vehicle changes.
• Prepare appropriate billing reports for fleet usage as directed.

Prepare Reports/Data Entry (10%)

• Perform accurate and timely data entry as required. Prepare reports, graphs and other information as requested by management.

Other (15%)

• Assign, program and distribute pagers and two-way radios as required, keeping accurate records and working within the allocated budget. Keep accurate and up-to-date key-box inventory.
• Perform other related duties as assigned.

Other Functions

When requested, you may be asked to work OT to support after-hour and weekend shift coverage to support major campus events.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

High school diploma or equivalent and one to three years of experience with CMMS or similar program preferred or an equivalent combination of education/experience.
Experience working with individuals from diverse backgrounds.

Preferred Qualifications

Familiarity with maintenance and construction related environment desirable.

Skills

Excellent communication (oral and written) and customer service skills. Ability to take initiative and solve problems; attention to detail; ability to multi-task and prioritize work effectively. Ability to create and maintain accurate and detailed records; type accurately and efficiently; and proofread own and others' work. Proficient use of Microsoft Office Suite, including Access and Excel. Familiarity with MetaBIM and Workday preferred.

Review of applications will begin

Position Type:

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.